Volkswagen service near Virginia Beach, VA

Carl had my vehicle for over a year. I paid up front $2500 back in February 2016. I contacted Carl several times over the course of a year and each time there were several excuses as to why the vehicle had still not been repaired. After taking him to court and several non kept promises to return either my vehicle or the money that I paid up front we have now reached the two year anniversary since I handed over possession of my vehicle. The court sentenced Mr. Carl to return my funds back as well as the car back in July 2017 and he has avoided all phones calls since this date. This has been the worst experience and I would NEVER recommend this shop. PLEASE GO ON YELP FOR TWO RECENTLY POSTED REVIEWS WITH THE SAME TERRIBLE EXPERIENCE!!!!!

We call 30+ boat repair shops in the area to get our boat fixed in time for Memorial Day weekend and Grizzard was BY FAR the most responsive and then were the only ones that went out of their way to get us a quote, get us the parts that we needed and ensured that we were taken care of. Carlton was in constant communication with us, gave us an option to spend less money on a new propeller, and offered impeccable customer service. To say that we are pleased with the level of service we received would be an understatement -- we are over the moon. Thank you, Carlton and Grizzard Repair. We will be recommending you guys to everyone we know!

While my car was in his shop he drove it thru the Portsmouth tunnel, he said to match the headlight. I got the bills because it is my car, he admitted it was him that made the charge. I sent him every bill I got, now its been sent to a collection agency. I cannot renew my license plates that expire the end of this month until its paid. For awhile he gave me excuses, then it was flat out lies. Now he is ghosting me. He owns his shop, I live on social security month to month. He was my trusted mechanic for 16 years. He used to say I wasn't just a customer I was a friend, with friends like that I don't need enemies. I would have given him 0 stars but not an option.

Todd brought my Z back to life. They also do business with a personal touch and this will be my service center from now own.