Broadway Tire allowed an untrained employee to lift our beautiful Moun... read more Broadway Tire allowed an untrained employee to lift our beautiful Mountaineer by the cosmetic running boards, not the frame! This caused over $3500.00 in damages to our vehicle. It ruined the front fender, both running boards, the drivers door and window. We paid Broadway Tire the full amount for the service that day, after we were assured by Adam Schroeder, manager of the Monona location, that they would absolutely repair our vehicle at one of their selected body shops. Their body shops told us the damage was extensive and would cost as much as the vehicle was worth, we returned to Broadway Tire and were again told not to worry that they would repair our vehicle no matter what it costs. It has been two months and they have not repaired our vehicle and instead tried to get us to take approx. $1600.00. They refuse to honor our agreement that they would pay for the repairs if we paid for the service, now they are trying to deny it, saying "what, for a bent fender". We had been customers of theirs for DECADES. Ask yourself if you want to take your car in to Broadway Tire, have them destroy it, charge you for the work they did when they destroyed it, tell you to pay for it because they will be repairing your vehicle, have them run you around for a whole day to their body shops that for some reason won't do the work for Broadway Tire, wait two months and then have them tell you that you have to settle for scrape value on your beautiful car. This has cost my husband over $850.00 in time off from work on top of the damage to the vehicle and they are nothing but rude. If they apologize for their actions and will live up to their contract to fix our vehicle or provide reasonable and fair compensation so that we can have our vehicle repaired I will update my review.
