Ac and heating repair service near Racine, WI

Rosen Mazda Waukegan proudly serves Chicagoland and Wisconsin Mazda enthusiasts, offering an extensive selection of new and used Mazda models, as well as skilled auto service and repairs.

I stopped going there because the staff was not very customer friendly, especially the older women service helpper, she was very snippy and if you questioned anything in charges she would get very rude. I recently was in a bind for oil change and was pleased to see a new manager. He was very nice knew what he was talking about and showed me all of the reasons why I needed the items replaced on my car. I will most deffinatly be going back to the quick lube there! Will always ask for Randy! Dale

We're a Volkswagen specialty shop here in Gurnee, IL - just northwest of Chicago. Our certified technicians do everything from basic oil changes to transmission repairs or collision repair.

Awful place. I brought my car there because the front driver's side wheel was making a scraping sound. The owner Bill went on a ride with me so he could hear the sound, which he did and had an idea of what it could be. I brought the car back during my scheduled time, which after waiting for about 4 hours after I dropped it off that they can't figure out what is wrong with it, saying there seems to be nothing wrong with the "rear: tires. They spent 4 hours looking at the wrong end of the car. I told them and the owner knew that it was the front driver side. After 3 more hours after the phone call I go there to see what is going on to find my car outside, not even being looked at. And no phone call giving me any more information on it. The girl at the front desk said it "must be my brakes" and I should get a certain kind to fix the issues. The brakes are BRAND NEW CERAMIC BRAKES, not cheap metallic ones. It's not the brakes. Then she said it must be the rotors because they had some wear on them. Please you have no idea what it is and the owner decided to go home a few hours after they opened. Poor Communication. Lastly, I took my car home to find grease all over the driver side interior door and a large scratch right in the doorway (freshly scratched). The grease has been a pain to get off and the scratch is down to the metal. I have photos to post as well. POOR SERVICE.

Terrible experience, continuous brake noise post repairs. Do not trust, not resolution per Bob Lutter.