Don't do business here. Had a minor body issue with my van that we... read more Don't do business here. Had a minor body issue with my van that went $1k over estimate and 2 weeks over time with no communication. My wife had to call daily to get updates and was told "my manager will call you back" every day for over a week with no response. We went without our family car for so long without any apology or understanding. To top it off, they did extra work like charging for a tire replacement, alignment (i only had a scratch on a door and drove my car over 200 miles after my body damage), painting a door that wasn't affected at all, and charging us extra for a moulding job that seemed exorbitant. Again zero communication about this. Finally when I went to pick up today, they told me I had to pay $2500, then $3,000, then finally $250 after I calculated the insurance checks they had to find in their system with my own calculator. I wasn't aware of any charges due, so told them I'd call with a CC once i got home which is 19m away, but that's the only time the manager even seemed to care - when he wasn't getting immediate payment. Shouldn't have to be a fight to get my own car and not get ripped off. Never again.
Consistently great customer service and maintenance/repair of my car. ... read more Consistently great customer service and maintenance/repair of my car. The loveliest lobby of any car repair shop I've seen, and an immaculate restroom! A busy shop, but they try very hard to be flexible and accommodating to their customers' equally busy schedules. Reasonable rates. Sharron Y T. San Leandro, CA
I have had everything from an oil change to my transmission replaced a... read more I have had everything from an oil change to my transmission replaced at Doral's. I trust in this establishment. Raphael and Roy are very trustworthy and efficient. Most of all, they are good people. I never doubt that they have my best interest in mind when discussing any repairs or services. Cathy L. San Leandro, CA
