Do not use this body shop for your repairs. They lie and cheat. Citrus... read more Do not use this body shop for your repairs. They lie and cheat. Citrus Collision was paid for multiple new parts by my insurance company, they instead chose to purchase a recycled part. It looked horrible and was covered in deep scratches on the back window. (See picture) When asked about it, a man by the name of Don said it was new. He then handed the phone to the owner, Gene. I overheard Don in the background saying “she knows the lift gate isn’t new and already called the insurance company” Gene then got on the phone and admitted he bought a recycled part, saying it was the only way he could make money! Outright admitted insurance fraud and acted like it was acceptable. This is why I said they cheat. If they had wanted to substitute a recycled part, they were required to notify our insurance company as well as me, the customer for approval. Gene then proceeded to tell me the insurance company allows him to do this and gives him alternate vendors. This is why I said they lie. The estimate from the insurance company specified the lift gate was to be new and was not an option for an alternate supplier. Our car was returned absolutely filthy inside. It was covered in dust from being in a body shop that resembled a junk yard for three weeks. They had told me they would clean the carpet area and seat where an entire soda had been spilled in the accident, they never did. This was another lie. In addition to the poor quality of workmanship, they are probably the rudest, most condescending group of men I have ever encountered. They did not want me to call and ask for an update and got nasty when I did. They told me the car would be done on 8/7, I called to confirm the day prior and was told it would not be completed the day they had told me. Don said he had no idea who called and told me that. It was another week before it was done. They had our car for 22 days from the date insurance approved it and they still could not do a basic decent job. If you choose to use Citrus Collision be prepared to be treated badly, lied to and ripped off with parts that are not what an insurance company specified. Overall this was probably the worst customer service I have experienced in 30 years.
My Equinox was hit in the left rear corner, pushed 8 ft into my Motor ... read more My Equinox was hit in the left rear corner, pushed 8 ft into my Motor Home by another large Motor Home which damaged the right front corner & the hood; $4000 worth of damage. It took 3.5 weeks to repair the car; but much of that was due to damage that couldn't bee seen by the adjuster initially and required parts to be ordered to complete the job. The left rear quarter panel was a candidate for replacement but I didn't want that done so Wayne's was able to work the damage out of the existing panel. Overall the work was very good, I can't tell that any damage was ever there. They, like any body shop, don't give you daily updates; they are busy serving you and a lot of other people. They have a large facility and all the people I talked to were always courteous. You may be put on hold if you call but that's because its a busy place.
A two week job is now on one month. Constantly put on hold when callin... read more A two week job is now on one month. Constantly put on hold when calling, then cut off. Spoke with manager who had lots of excuses and promises for better communication almost two weeks ago, but no change. If you have body work to be done, DON'T GO HERE!
