I called to confirm my appointment for a diagnosis and I explained tha... read more I called to confirm my appointment for a diagnosis and I explained that the check engine light was not on. The attendant told me to still bring it in so they could check it and confirmed my online appointment. I get here and the lady at the front desk told me there’s nothing they could do and it wouldn’t make sense to look at it without the check engine light on. I came here before because they did a really good job with my tune up. I’ve wasted gas coming here to be only told to go back home. Won’t come here EVER again!
I took my VW Beetle to Tower twice for them to detect the cause and re... read more I took my VW Beetle to Tower twice for them to detect the cause and repair a very obvious clatter. Both times they failed until ultimately it was revealed that the pistons and valves were butting heads and when they finally clashed, the top half of my engine was destroyed. When I recognized their incompetence and had my car towed to a VW repairman, the repair bill for that catastrophic failure was about $5,500. This could've been avoided had Tower known what they were dealing with. I would not allow Tower to work on another vehicle, come hell or high water.
The headliner on my Cayman came adrift. GCR arranged for their "go t... read more The headliner on my Cayman came adrift. GCR arranged for their "go to guy" to replace it and he did an absolutely superb job. It now actually looks better than new. As usual, GCR service is second-to-none & I unreservedly recommend them.