Alignment service near Hartford, IL

Worst customer service ever. They charged me $70 for a Diagnostic test that had the same information on it as the emissions test that they had just run on my car. They did add an additional part as a necessary replacement although the part wasn't bad. After a friend pointed out that this part wasn't bad, they stated that it was simply a 'suggestion'. I think they should have been more specific although there was no paperwork to be specific on. I got a receipt for my $70. Autozone's free diagnostic tests at least give you some paperwork. When I expressed my dissatisfaction, I was told that I knew nothing about car repair and I was probably lying about how useful the test was. Riiiiiight. The owner really argued vehemently with me about returning my money so I guess he needs it more than I do. By the fact that he works another job and the run-down appearance of this location, I finally stopped trying to get a refund on the most useless and outrageously stupid diagnostic test I've ever had. If you want to be treated with respect and common courtesy, go somewhere else. If you want a company that believes that the customer is always right, don't go here.

Remembering back to the day Don opened. It is because of his great service that he has allowed his business to grow and become a pillar of the community. It is truly hard to find service shops like his that care about their work and stand by it without overcharging and finding things that don't really need "a fixin". I highly recommend Giannini's Auto Service for all your auto repairs and needs. Jim Privitor Kirkwood, MO

Hi-Tech Automotive Is a Cut above the Other Shops in Missouri! First Class Service Advisor Tony Took Care of My Son Matthew and My BMW like we were family! I was over 2500 miles away - But Tony Made sure to keep me up to date with everything We needed done. Hi Tech Will have us as a return customer - as well as letting our friends know - where the good guys that are honest and do what they say! Thank you to all who were involved! Especially you Tony!

Extremely poor customer service... Brad Ward (owner) refused to give me a quote until I showed him the insurance company estimate. I told him it didn't matter what the estimate was if I was paying out of my pocket. I simply need an estimate. He refused to give me one and proceeded to yell and scream at me so loudly that other people in the room could hear him when I held the phone away from my ear. I will NEVER do business with someone like this... Customer service was non-existant.

They did the repairs.

Entrusted this shop w/ work on a recently purchased Jeep. Work was completed in good time and done extremely well. Will absolutely use again. Good to find a trustworthy shop that does good work. Dan K. St. Louis, MO