Brake repair service near Winfield, IL

I took my 2002 chevy pickup for an oil change on9/9/14 at that time I was informed needed to replace tie rod end replacements @ a cost of 637.00 which I paid. After paying I return home and on my table I had a 75.00 off any service of 600.00 or more card from Bartels. I call the Oswego store and request the credit and Devin (Manager) did so, as credit to my account. I returned a month later for a brake inspection, and was told by Shawn McDowell I needed everything, brake pads rotors calipers etc.I told him I did not believe that to be true.I took my truck and had my brake job somewhere else which did not require the extensive work as quoted at Bartels. Still having a credit of 75.00 I took my truck for a oil change, upon completion I was asked for a payment of 20.88, I replied take it from the credit I have .I was told by Shawn McDowell You can't use it for that! By this time I realized I had no other form of payment with me, at that time I said I would run home and get it, mind you I live less than 1 mile away, then I'm told we can't let you take the truck. By this time I am fuming. I then have to call my husband who is very ill with fatal cancer and in a hospice bed because he cannot get up without assistance, and ask for our credit card number. As I am leaving Shawn smiles and says the general manager will be in on Monday. Monday comes I talk with Devin, made him aware of the situation and DEMANDED my 75.00. I also asked for the owners contact information,I was given the number to another location. I have been a customer for over 10 years. I will NEVER return there again. WORD TO THE WISE! WHO NEEDS CUSTOMER SERVICE LIKE THIS.

Burdi Motorworks is an Independent Mercedes-Benz auto repair and body shop. We specialize in all years and models of Mercedes-Benz passenger cars and Sprinter vans. Our team of factory trained technicians has the experience and equipment to handle any size repair you may need. We offer a variety of repair services from brakes, tires, suspension to complete engine performance diagnostics. Good news! We also offer repair and body services on other foreign and domestic makes. Just give us a call and ask for Carmine or Vince. Does your business own a fleet? Burdi Motorworks is now offering commercial fleet and warranty services to local Chicagoland businesses."

Alternator took a dump, found this mechanic shop in Plainfield, IL, near me, towed it in and bam got lucky left 3 hours later. This Plainfield auto repair shop is on top of their game. Thanks for getting me in and back on the road so quick and cost effectively.

I took my car in not knowing what to expect after my daughter had hit a curb hard and also noticing weird noises coming from my fairly newly bought used car. 59 Auto took it right in and fixed it very quickly and it didn't cost nearly as much as I had feared. I was very pleasantly surprised.

I own Douglas Automotive Repair Inc and am sorry you experienced some quality issues with our shop. I am a certified technician and have been for 35 years. We always use high quality parts in our repairs; through the years we’ve been in business we’ve found that it just doesn’t pay to use lower quality parts unless it’s a customer request to keep costs down. We did have a period where we were having employee quality issues, but have since resolved those. It’s very unfortunate that it impacted some of our customers as we worked through it. Customer feedback is important to us and I want to thank you for sharing yours. We continually strive to make sure we give high quality service and our customers are satisfied.