Alignment service near Wood Dale, IL

www.kellenbergerauto.com Family owned since 1939, Kellenberger Auto Service strives for total customer satisfaction by staying in contact with the customer throughout the repair process; by giving accurate estimates for price and time, by using quality parts and offering a nationwide warranty; and by employing ASE certified technicians who maintain their skills with ongoing training.

NEW MANAGEMENT - SAME PROBLEMS - 10 yr+ Firestone Lake Zurich customer (no longer, I will go next door from now on) that is completely feed up with this store’s upsell/extortion practices. I am a 57 year old gear-head/electrical engineer. I bought a “lifetime alignment” for my car and over the last few years have had to use this “lifetime” Firestone service a few times. During my ownership of this car I have had failures of both front struts (1 with a leak, 1 with a broken top bearing mount) and both CV axles (1 worn and clicking on turns, and 1 with sliced boot/throwing grease). These repairs THAT I PERFORMED required me to take the car in to have the front end “alignment” checked. On several occasions alignment was “checked” and no adjustment was required. During the last replacement of the passenger CV axle (November) I took the car in and asked that they change the oil, and check the alignment. Several hours later they call me and say that they cannot do the alignment (ever so slightly out) because they cannot loosen the tie rod ends because they are “rusted” in place. They said that unless I paid additional “Shop Fees” for them to loosen the rusted parts, or bought all new parts they could not do the alignment. I was not happy with their solution, told them so, and said I would “loosen” the tie rods for them when I got some time off during the December Holiday and bring it back. It took me 3 minutes per side with a propane torch and penetrating oil to loosen both sides. I again dropped the car off again, and asked for an alignment check. A few hours later they call and their story changes: Now one of my tie rod ends, and one of my control arm ball joints needs to be replaced in order for them to perform an alignment. I asked why they did not see these “alignment stopping problems” in November (no response), and was it possible to see what they were talking about. (The car drives like a DREAM! -no clicks/ticks/squeaks/creaks/pops…NO NOISE …NOTHING!) The mechanic (very nice guy) showed me an almost indiscernible (few 1000ths of an inch) play in each part as he vigorously shook the wheel while up on the rack with me looking, and using his Maglite. I was taken aback. This tiny amount of play is completely normal for a used car (110K) which obeys the natural laws of physics and material properties. A few 1000ths play in NO WAY indicates a part needing immediate replacement, or preventing alignment. FIRESTONE has now “entered” in their computer that an alignment CANNOT happen until these parts are replaced.

Recently had my '06 F150 repaired by Tony. I highly recommend Tony for repairs to 5.4 Triton engines. My engine developed the now famous Ford Triton "tick". Tony gave me all my options and fixed the problem. The charges were very reasonable. Great job, thanks Tony

I had a terrible experience dealing with this company. I will be sure to call the Illinois Commerce Commision at 1-800-524-0795 to file a complaint and may possibly take my case to small claims court. Consumers united against unethical business practices. Read this article about predatory towing practices: http://chicago.cbslocal.com/2011/04/21/state-can-now-crack-down-on-illegal-tows/

I was stranded 50 miles from home and got my car towed here, I was a little nervous not knowing anything about the shop or the area. John was very nice and assured me that they would find out what was wrong, I wondered at what cost..The car was looked at and the cost was very reasonable, being a woman I was concerned they were going to try and overcharge me because I had no other option but to go there. Even though I live so far away I would definitely bring my car here again for service, a nice honest mechanic/repair shop is hard to find but this place rocked!

1st Stop Automotive, Inc. is a full service automotive repair facility. We have been servicing the Bolingbrook area since 2003. We service both foreign and domestic vehicles. Our goal is to repair or maintain your vehicle in a cost effective and time efficient manner. We use only quality parts and offer a 12,000 mile/ 12 month warranty on parts and labor. Our technicians are ASE certified and highly trained in today's technical field . 1st Stop Automotive is family owned and operated and is committed to professional and affordable service. A shop build by honesty and loyalty . .

Before scrapping my 1998 Mercedes S600 with 200K miles on the clock, I took a friend's advice and drove over to MPC. Best decision I made in several years. Crew is professional, knowledgeable and competent, while at the same time they are friendly, helpful AND HONEST. Their advice was invaluable, - I now have my 12 cylinder, 6 liter very comfortable car back on the road at a very modest cost.I shall follow my friend and recommend MPC to all & sundry I could not be happier with their service, follow-through efficiency and modest charges,Peter Rogers

I just wanted to thanks these guys as a whole. I brought my SAAB in for an oil service. I spoke to the tall service manager. He was helpful and explained I had 3 open recalls on my SAAB then one is related to my seat belts. This is why I always like going back to the dealership to have my SAAB repairs completed. I never knew they are PERILLO SAAB I thought all SAAB dealerships went out of business. I know found my SAAB dealership. Thomas B. Chicago Il

Dan is great ! the best place ever, he is very moderately priced and will always tell you the truth about your car. i gave been going there for 4 years

Hollywood has reasonable prices, plus the staff is super helpful. Joe and his guys do a great job of serving cars. Plus, they have a full auto parts store attached to the garage, so you know they're going to have a part when you need it. Not only is the staff super helpful but they are also quick and pay attention to detail. A winning combo. You can't go wrong with Hollywood Auto!

I have known the professionals at European Auto House for years (2004) after being referred to them through another trusted individual. I have found them to be the most straight forward and reliable mechanics that I have ever dealt with for any make of auto repair (foreign or domestic).

I failed the Illinois Emission Test. I took my Bentley to a performance shop to be repaired. They quoted me $3,927.00 to replace the catalytic converter. I call Bentley Gold Coast and spoke to the service manager and explained my situation. He said no problem that component is covered by a 8 year / 80,000 mile warranty. He sent a flat bed and picked up my Bentley and installed the catalytic converter - all done at no charge. I had my Bentley back in 2 days. I recommend them to everyone I know. Thanks for the professional and prompt service.

WORST DEALER EVER. BOUNCH OF LIERS. I bough a truck here, I was promise all mechanical issues will be fixed. never did anything. the "general manager"? is a joke. The "owner"? he will come to you and assure everything will be fine just to gain your trust, and once you sign you are F#$%. I'd spent around 3000 fixing what their "mechanic" could not fix. By the way, the comment above from "sofia" I'm glad they fix you engine light, probably they disconnected. I saw this guy working, regular people. They have the knowledge needed to change a tire. I witnesses many people complaining about the poor mechanical condition of the car they bought, the sales guys specially the "general manger in sales" just ignore them. I wish I could sue this liars, but I spent my money fixing my truck.