Stein charges $150 for a diagnostic and a "27 point inspection", a hig... read more Stein charges $150 for a diagnostic and a "27 point inspection", a higher cost through the door than Tafel Motors. I took my Audi A4 to Stein to inspect a hidden coolant leak and an ignition issue. They quoted the job at $1200 (I later got this job quoted at Audi Louisville for $550). I declined to have the work done at Stein and went to retrieve my car and the presumedly thorough diagnostic analysis which consisted of a few statements: Plastic housing that couples multiple coolant hoses is leaking. Several coolant hoses need replacing. Technician checked the battery. Battery tested marginal and the terminals need cleaning. There was no breakdown of the cost of parts and labor of the quote, no mention of the check engine light, rear differential seal leaking, or oil filter housing leaking––all of which I know are problems that need addressing. When I asked the technician about the leak in the quattro system he replied "No, we didn't see anything wrong with it and we're very thorough." When I asked about the check engine light he replied "You didn't ask us to look at the check engine light; it automatically costs $150 to run the computer." You would think this would be mentioned in the pitch of the "extremely thorough diagnostic and 27 point inspection" –– except we can't take 10 minutes to get a computer reading on your check engine light. I voiced my disappointment in paying $120 (they knocked $30 off since the technician didn't take a full hour) for a service invoice with literally no valuable information on it and was able to coax some part numbers out of them. Of the six part numbers I was given, one was for the wrong engine and one was for a Porsche Cayenne. These guys are laughable.
We will never go anywhere else. Jarrett and his staff are honest, do q... read more We will never go anywhere else. Jarrett and his staff are honest, do quality work, and are extremely reasonable price wise. We have referred numerous customers who are all happy customers!
TOM'S SERVICE HAS PROVIDED MY SELF AND FAMILY WITH EXCELLENT SERVICE. ... read more TOM'S SERVICE HAS PROVIDED MY SELF AND FAMILY WITH EXCELLENT SERVICE. THEY EDUCATE US ON REPAIRS NEEDED AND DO NOT UP SELL SERVICES THAT ARE NOT NEEDED. THEY ARE VERY PROFESSIONAL AT WHAT SERVICES THEY PROVIDE. THE WORK AND DILIGENCE OF THEIR WORK HAS KEEP US OUT OF UNNECESSARY CAR PAYMENTS. MY VEHICLE RUNS LIKE NEW. LASTLY WHO EVER MICHELL IS AND BASED ON HER REVIEW SHE IS TOTALLY MIS-LEADING THE PUBLIC. SINCERELY, BOBBY OLINICK