Auto body repair service near Boston, MA

If I could give a negative number I would, but unfortunately it won't allow me to! I have been searching for a car for the last 2 months. I checked out some places here and there but couldn't seem to find one. I saw one this morning on AutoTrader, it was for 2012 Honda Accord LX-P. The issue was that the Pride Chevy was about 2 hours away from my house. So before I left I called the sales department. I spoke to a fellow named Sam (actually name) and asked him if the car was still available as I live far away and do not want to waste a trip. He reassured me that, it was available and that when I got there to ask for him. We hopped in the car and headed toward Lynn. We get there and are wandering around. I finally have to ask a random guy who looked like he worked there if there was a separate Honda side. I let him know that I spoke to a Sam and was asked to ask for him when I arrived. A few minutes later, Sam arrives. I introduce myself and shake his hand. He then tells me he is going to set me up with a consultant. What, wait, then what the hell does Sam do? Sam brings back this guy, no idea who his name is. Sam says to guy I'm going to pull the car up for her, set up her profile. We sit with the guy and he tells me that unfortunately the car was sold this morning. I tell him, I called before hand blah blah to make sure it was there, 2 hour drive... He looks up the "sold" car and starts raving about what a great steal that wasI asked him why he rave about a deal that we were driving up to see and is now gone. What purpose was that serving? He says that Sam didn't know the car was sold, the other side of the dealership sold it, blah blah. My question is why is Sam answering the phone if he can not provide correct answers. Pissed off I gather my things to leave. I'm then told that maybe the car wasn't sold and to hold on, they had to make a phone call. Meanwhile as I wait, my dad goes into an office. I walk over and see this man, slumped back in

Took my car in to have a small dent/gouge fixed and repainted and to get some small scratches around other parts of the car touched up. I was told I could take it in any day of the week and have it completed and ready to be picked up the next day. Problem 1 - Took it in early morning (before 8am) on a weekday and was told it couldn't be done by the next day so me and my family member went that day for nothing. Problem 2 - Dropped the car off the next Tuesday and called to pick it up the next day Wednesday per the one day completion promise, they said it wouldn't be ready until another day so no car to drive that day for me. Problem 3 - Picked up the car on Thursday and the job was only half done. They said they would complete it another day. Absolutely ridiculous. Problem 4 - Dropped car off another day to finish the job and then picked it up the next day and the job STILL wasn't completed with several ridiculous excuses. That's a total of FOUR visits and job still not done. Horrible unprofessional service to say the least. Not recommended.

The team at Pride Hyundai in Lynn, MA, is passionate about serving every driver with stellar Hyundai sales, reliable service and expert financing. Feel the Difference at Pride Hyundai and see why so many drivers call us their automotive home!

Great customer service, really helped me out with the rental car which was ready for me at Needham Collision when I dropped off my car and and I was able to return it to them as well. Kept me updated through the whole process. Really friendly and knowledgeable staff.

Courteous, Thorough, Explained everything that needed to be done. Felt like I was in good hands.

Horrible business!! Do NOT bring your vehicle here!!!! Thief!!!!

Tom’s Auto is the best! I currently own a Chevrolet Malibu and upon returning from a trip my power steering suddenly let go. I contact the Chevrolet dealership and various other mechanics to get estimates on the cost to repair it. When I contacted Tom’s Auto I was greeted with great customer service and given a great estimate. I gave the Sales/Service Manager (Charlie) the information for the parts and within 24 hours he contacted me to let me know the part had come in. Their attention to detail goes way beyond meticulous. If you are particular about your car, have no fear, it’ll be in very good hands. They did a great job in a timely manner and I have never had a problem since. All the staff I came in contact with were extremely courteous and accommodating. Many thanks to Tom’s Auto. You have made me a customer for life and I will be referring you to anyone I can. ONE HAPPY CUSTOMER!!!!!!!!!

Gary's Auto Detailing provides auto detailing solutions in Norwood, MA. We offer several specials which can be viewed on our website along with other information relating to our company.