Alignment service near Cornelius, NC

Was a customer for years. They accept NO liability if jobs not done right. Couldn't get the U-joint snap rings to my rear drive shaft to seat. Took it to Randys for repair. Needless to say it left me stranded 2 hours from home. Got it to a repair shop and the tech brings me in and shows me where the U-joint snap ring(s) and a cap came out and also messed up my driveshaft. Called Randys to let them know what happened and Im broke down 2 hours away! Randys Service Manager starts getting loud. Says it was something I did. Nothing they could do. After arguing a few min he tells me he needs to speak to his boss to see if there's anything they could do. Asked if he would like to speak with the shop or mechanic where I'm broke down. He wanted no part of it. Never mentioned needing the old parts and was the last thing on my mind at the time. Randys service mgr. just didnt want to deal with the problem, wanted off the phone asap. So I took a bunch of pictures and had the shop document everything. Got a plan together where I was broke down and was able to patch it well enough to get me back home. Get back in town and go see Alex. Seemed like they were going to make it right. Four days later and no return phone call. I call again. Now the lady is telling me I need the old parts, then maybe they can see if anything can be done. Parts weren't the problem. Clearly the snap rings weren't seated correctly and the U-joint cap came out. They want no part of the pictures or documentation I have from the shop that worked on it. Now I'm stuck paying for a new drive shaft AND having the job done 3 times now. Just letting the people I don't know aware of my experience at Randys. Bad customer service and representation.

Very fast service. Employee sensitive to your needs. Great place to do business.

Great group of folks. Had serious problems with a auto of mine and needed a new transmission and engine. Dealer said they'd fix it but I couldn't afford the almost $8,000 price tag and 3 weeks turn around time. Tullock automotive came to rescue. Not only did they handle the work, they did plenty of extras for no additional costs and in half the time the dealer would have taken. The costs was extremely affordable and now we trust all our auto's and all our friends trust their autos with fine folks at Tullock automotive. Thanks to Todd and Anissa!

this company made a wrong diagnosis..what should have been a wheel bearing, they claimed was both lower controller arms.Being they are supposed to be specialist I believed them even though I told them it sounded like a bearing or a tie rod. And if they checked behind their work and took truck for a test drive tafter they were done hey would have known right off the go they were wrong.Of course if they had taken for test drive and then installed bearing I would have never known how big of a rip off they are. this cost over 1000 dollars and when they realized they made the wrong diagnosis. they offered to put a wheel bearing on for free. so what would have cost me under 100 to fix they refused to reimburse the 1000. they are crooked and do NOT get any service done by these people.

Came to my place of business. Found the problem, fixed it at reasonable price Pleasant to deal with. Knowledgeable. Honest. Really showed up local Ford dealership on price, knowledge, etc.

Jason kept my car for 6 months and his family members abused my car. His relative a non-employee also smoked and crashed my car per the police report. I dropped my car for a head gasket repair with 94,000 miles and it had 101,000 when I got my car back, he drove 6,000 miles on it and tells me he had to keep the car running to test it. I had to go to small claims court to protect myself.