Alignment service near Astoria, NY

AFTER SPEAKING WITH THEIR HEAD MECHANIC, WE HAD OUR ROLLS ROYCE DELIVERED TO CARRIAGE HOUSE ON APRIL 4, 2013. HE INFORMED US HE WAS AN “EXPERT” AND THAT OUR MECHANICAL ISSUE (THE ALTERNATOR WAS NOT CHARGING) WOULD NOT BE A PROBLEM. HE WANTED $1,000 UP FRONT FOR A “DIAGNOSIS”. WE GAVE HIM THE MONEY. IN MID-MAY HE SAID HE NEEDED MORE TIME AND MONEY. WHEN WE WERE HESITANT, HE TOLD US THAT THE DIAGNOSIS HAD NOW BECOME A MATTER OF “PRIDE” TO HIM AND THAT HE WOULD NOT CHARGE US ANYMORE MONEY. HE WENT SO FAR AS TO TELL US THAT HE HAD A GROUP OF HIS MECHANICS WORKING ON THEIR “OWN TIME” TO ASSIST HIM IN FINDING OUT WHAT THE PROBLEM WAS. HE HELD THE CAR UNTIL JULY 9, 2013 AND WHEN WE ARRIVED TO PICK UP THE CAR (ANOTHER FLAT BED RIDE!), WE HAD TO SIGN A RELEASE. TO THIS DAY HE STILL HAS NOT GIVEN US A DIAGNOSIS AS TO WHAT WAS WRONG WITH THE CAR. HOWEVER, WE SHOULD NOTE THAT WHEN WE WENT TO PICK UP THE CAR, IT HAD BEEN FRESHLY WASHED. WE SENT THE CAR TO PATRICK’S IN SIMSBURY, CT. AFTER TWO DAYS IN HIS SHOP, OUR CAR WAS REPAIRED AND IN FANTASTIC WORKING ORDER. IN THE FUTURE, IF WE WANT THE WORLD’S MOST EXPENSIVE CAR WASH, WE WILL SEND OUR CAR TO CARRIAGE HOUSE.

Purchased a vehicle, or I should say LEMON from Sunrise Used Cars in Lindenhurst last month, and was informed by the owner Joe at Sunrise, that he sold the car for Elite Motorsports. I have had problems with this vehicle within 2 days after picking it up. I called Joe at Sunrise and requested a refund, he refused and stated he sold the car for Elite Motorsports and to take it up with them. Can you believe the audacity? I paid Sunrise Used Cars and he is passing responsibility onto Elite Motorsports and then they denied Joe's claim. I found Elite Motorsports to be dishonest when I insisted something was terribly wrong with my vehicle, they told me to bring it to their location, and was promised a full diagnostic. I requested the diagnostic report, but they refused it, I asked for their Technician notes, and while Frank, their service manager was looking for them on his computer, he conveniently tells me he accidentally deleted them. I'm told the car was brought there for the inspection, yet how does a vehicle with extremely bad brakes, and other issues pass inspection? My vehicle goes back a second time, and this time I give them a diagnostic report from Audi and Elite Motorsports stated their diagnostic was inaccurate, Audi are thieves and they do not know what they're doing. Diagnostic Reports are inaccurate? REALLY? My vehicle has now been sitting for two days because it has a bad leak. Kai from Elite Motorsports promised me he would pick up my car, but the day my car was suppose to be picked up he calls and states, his truck is down. TRUCK IS DOWN? You fix cars, why is your truck down for two days now? Just more lies. Then he has the audacity to tell me to pay for a tow to his shop. My car vibrates terribly, car is leaking oil (I believe transmission oil) that ruined my driveway. AC doesn't work, and I could go on and on. PLEASE HEED MY WARNING AND STAY FAR AWAY FROM SUNRISE USED CARS AND ELITE MOTORSPORTS. They are dishonest, and they are liars! The ONLY thing that brings me comfort is... G*d above sees everything, and people like this will eventually get what is coming to them. YOU SHOULD ALL BE ASHAMED OF YOURSELVES!

This is not simply a service and gas station - Joe is a community member. When I buy gas in another town, I feel like I'm cheating ! We vote with our dollars every day - and it's important to support our community members. They also have pick up and delivery service for repairs and are always timely! Deirdre Ventura

Top Notch Work.