Auto body repair service near West Group, NY

This is a real review by a customer that had body work done on a 2009 Honda Accord Coupe in January 2012. The work that was done on our car was the WORST work I have ever seen in my life. The damage to our car was from a small collision that banged up the front end. The new (aftermarket) hood they put on not only doesn't fit, with big gaps on each side, but is also way to high above the fenders! The rubber gasket that goes under the front of the hood hangs out about 1/4 to 1/2 inch .... it is not supposed to be visible at all. The paint was only quickly sprayed on once on the underside of the hood and looks like it was done with a can of rustoleum. We had another area above the drivers side window repaired. It was dented from a tree branch that came down in our driveway during the weird October snow storm. The repair was HORRIBLE to the point that there are paint drips all along the edge of the repair. Also there was overspray paint on the window. We took the car to a Honda dealer and they literally laughed their heads off when they saw the work. They told us we couldn't sell or trade this car if we wanted to because of this terrible work. They also neglected to repair the headlamps which were scratched, and if you can believe this ... we had them do an oil change and they never even reset the oil level light. We are not the type to complain if there is a little issue, but they have destroyed our vehicle and rendered it valueless!!!!! Not to mention it took them over 2 weeks to do this terrible work. Our insurance company is USAA and we now have to take it to another auto body shop and have ALL the work redone. In 49 years I have never seen such poor quality work from an auto body shop. You would be a fool to use these guys.

Full service body shop, body work & painting, unibody & full frame repair, welding, and detailing. All vehicles are stored indoors.

I was referred to Mid Island Collision by Audi Lynbrook to fix a small dent that I sustained to the bottom of my Audi after accidentally driving over a sidewalk curb at 25mph. When I brought my vehicle to Geico for an estimate they quoted me price of $1900 and told me it can possible go up a little more with the supplemental quote from my repair shop which was Mid Island Collision. The supplemental quote from Mid Island Collision was $11,000 (5 times the original quote) for a total of $13750 to fix a very small dent under door and to paint the front bumper and replace the belly pan. I had serious reservations about this estimate and couldn’t believe my insurance company gave them the ok to charge that ridiculous amount. I even drove all the way down to Mid Island Collision to find out what they were charging me so much for. One of the workers told me all the work they were planning on doing (most of it completely unnecessary) with my car and temporarily sold me on keeping the car at Mid Island Collision. On my way home I taught about what the work said but didn’t see the value in them charging $13,750 to fix the frivolous damages to my car that was in excellent condition outside from the small dent under the car. On Monday January 19, 2015, after my visit to the shop on January 17, 2015 (repair wasn’t started when I was there and they are closed on Sunday), I called Mid Island Collision and spoke to a secretary telling her I wanted to pick up my car and go somewhere else for the repair. I was placed on hold for 5 minutes and then the manager Brian came on the phone and told me that they just started on my vehicle this morning. Although I didn’t believe that they started the car that day, I told Brian that I felt the price he was charging was unreasonable and that I expected my car to look Brand New when I receive it back. After having my car for 30days, I called Mid Island to find out what was taking so long. They communicated to me that the car would be ready within 48 hours. I was able to pick up the vehicle within the 48 hours on February 6th 2015. The Vehicle appeared to be in excellent condition (it was late at night so I could truly tell) until I took the car home and saw that the main damages where still not fixed. They used zip-ties to hold up the belly pan and there were still damages to the plastic lining under the car that they were supposed to fixes. I called Mid Island Collision the next day and told them about the incomplete job. They said that they were going to get back to me but never did. I called again during the week of February 9th and was promised that they were going to order the parts and give me a call when they parts came in but again they never got back to me. It is now March 20, 2015 and my car still isn’t complete. I am currently in the process of reporting them to all the relevant agency including Audi of America. Mid Island Collision is an Unscrupulous business and I wouldn’t recommend it to my worst enemy.

Fairway Auto made having an accident a positive experience! They were professional, kind, courteous, responsive and did amazing work! I feel like I have a new car! Found them through Geico Express and so happy I did.

I went in for a flat tire and these guys were great. they fit me in right before they closed and couldn't be nicer. I thought they'd tried to get me in and out so fast but the mechanic stayed after his shift was over to help me. I couldn't be happier with the service so even though I own a Honda I brought my car to them for my next service. Its been 4 years now and I still feel like a friend when I walk in and Joe, Mike, Helene and the gang make me feel comfortable, like they're not going to rip me off like the guys in new rochelle. thanks for staying honest, dch toyota city has a class act bunch. I may even buy a toyota next month when my lease is up :0)