NOTHING was done correctly. The distributor they took 4 days to put in... read more NOTHING was done correctly. The distributor they took 4 days to put in ended up failing. The “high performance” control module that I bought for the distributor, they promised me was in the car was NOT in the new distributor. It was kept. The distributor WASNT tightened down and you could move it by hand. The valve covers were replaced which I didn’t NOT agree to. They leaked onto the exhaust manifold AFTER I got the car back. That was one of the jobs they recommended they should fix. They just charged me for new valve covers apparently because I ended up with a lot oil on my exhaust that had to be cleaned off again. And I paid another mechanic to do all of this work after I was over charged for the labor. 1200 I paid for basically nothing to be done right and a part to not be returned to me that I was lied to about being in my engine. I won’t be bringing my car back to Arthur’s. And I didn’t not like the response of the guy at the front desk when I told him about this.
Our 16 year old daughter brought her Ford Escape in because the power ... read more Our 16 year old daughter brought her Ford Escape in because the power steering went out. They realized it was just the hose. They treated her like any other customer and not as a child. She left feeling safe and secure. About a week later it started doing it again, they found the problem and fixed it right away for her at no additional charge. Eli is a joy to work with. Very approachable and professional. Thanks guys. Maria D. Lake Oswego, OR
The best experience I've ever had with a shop, hands down. I was about... read more The best experience I've ever had with a shop, hands down. I was about to cut bait on this car, after so many unresolved issues kept stacking up, but figured I'd give it one more chance with a new shop. So glad I did, because the car now runs and drives better than ever.. by a lot. Everything they did was clearly explained, plus they prioritized what needed to be done now, and what could wait. They obviously know everything about these cars, inside and out.. "Enthusiast Driven" is for real! I trust this crew 100%, which is something I never thought I'd say about a shop. Thanks, Double J crew, I'm looking forward to "phase 2" (the fun stuff)! Mat M. Portland, OR