Alignment service near Newport, RI

1.) quoted two different prices on phone for same tires n service 2.) info wasn't saved like they said on phone I called asked when they had time to service it. They said now bring in before 6 3.) I arrived 30 minutes later. Was told I'll be with u in a minute. I waited 12 minutes for service.while nelson counted his cash draw. 4.) then was waited on in a rude n disrespectful manner by rob who visibly came charging out if back area..i said I was waiting for nelson. He said he was to busy to deal with me. Take me to ur car. I need to inspect in. I said hello, n don't u need my tire size or need to look up info I gave. He said no, take me to ur car. I said ur dealing with me rather rudely. He said well I'm trying to get to ur car.. Do u want me to look at it or not? I said I wanted two tires for the back. He looked at it n continued to speak down, disrespectful n wAs not interested customer service or what I wanted . Only in what he was going.. To do!He spoke like punk, n when he did come in to store. his DEMEANOR changed slightly better because others in his company was standing there.I told him he was rude since I got there. He had he was sorry, but was short staffed, n was closing soon. Their were five men in service clothes at the register area. Not one was consider or interested in anything I had to ask or say or what was going on. Nelson wS at least respectful on the phone. They gave me back my money after they couldn't change my tire.. Because they said the rim was broken . It isn't even a rim it's a wheel. And they lied. When I looked at the service slip.. They were not going to do a front end alignment after they quoted n said they were in phone. I even asked about it n they said yes see it's right here. It was only a computer print out of what I needed done for an alignment. Poor poor customer service and I will never return. N if u want to be treated with respect as a customer, and want a company that provides a service that requires your questions n input..about a service you want not what they are telling you.... N wants to assist you.. In your tire service needs.. DO NOT GO TO TOWN FAIR TIRE IN PAWTUCKET!

Brought the car in for diagnosis, they said the engine was "seized" (total BS... I later took the engine apart and while I had melted the pistons, the rotating assembly did move and the engine could still turn over). Said I needed a new engine. Told me they found one to buy, then three months later told me they hadn't actually bought it (without calling me to tell me this). Returned maybe 2 calls in all of 6 months. SO, being a Volvo fanatic, I asked a couple of friends, then brought them an engine. A month later they hadn't even started on the swap. A month after that, I went in and took my car, my engine, and a bunch of parts that I had bought back from them. These guys can't pick up the phone without being hounded, their technician told me I was wrong repeatedly, and nobody was really willing to help. Fortunately after six months they only made me pay for the diagnoses they did in the beginning. Credentials: I took the car and engine and parts home and did the swap myself in my driveway in two weekends, having never done one before on my own. Saved an estimated $1800 and didn't have to deal with them again.