Automotive Care Specialist were very quick, clean and professional. I ... read more Automotive Care Specialist were very quick, clean and professional. I will go back to them when I have over repair needs.
I would NEVER, EVER go back to this place. I needed to get my catalyti... read more I would NEVER, EVER go back to this place. I needed to get my catalytic converters replaced and called for a quote. Their quote was cheaper than anyone else and I already called 5 other places. But what struck me as odd was that quoted immediately, unlike the other places I called. All the other places had to do a little research and call me back. My feeling was that it might be too good to be true. And I was right. They had my car for almost two weeks and didn’t look at it until they already had it for 4 days. In the end, they never fixed the problem and just wasted my time and money. In addition, they would also say they would call back and NEVER called me back. I ALWAYS had to call them. I’ve got better things to do than to keep following up with a business that has my car. I’ve read several reviews about this place on various sites and wished I had read them and avoided this place. THIS IS THE WORST BUSINESS I HAVE EVER DEALT WITH.
Tried to buy tires today 10/18/14, but was turned away. I arrived at e... read more Tried to buy tires today 10/18/14, but was turned away. I arrived at exactly 7:01 AM. I woke up at 4 AM, shopped tires and knew the tires I wanted. I was the very first customer there. The manager (Mr. J) said that 9 people had dropped their cars off the day before, and there would be a very long wait for tires, but couldn't tell me how long, just "a long time". I went to the Deer Park store 8 miles away. They got me right in and acted not suprised by the situation. They didn't have the tires, but ironically, the tires were at the Baytown store. While I drove there, they had a truck deliver the tires to their store, and the tires arrived there about 10 minutes after I did. I was out of there within an hour. The Deer Park store is amazing. Attitute of the staff was very positive and friendly. Bathroom was colorful and decorated. Good overall experience at Deer Park. I DO NOT recommend Baytown Firestone.
