I had a slight fender bender that did not break the grill; however, it... read more I had a slight fender bender that did not break the grill; however, it broke the radiator and the check engine light came on. The car overheated on the way to court. This location was less than 1/4 mile away, so I stopped and took a chance. Worse mistake of my week. That is compared to being attacked and having to get stitches, having a fender bender, having to get a hotel and extend my stay and surviving a low-grade tornado that damaged the rental car. This still was the WORST experience. I was treated rudely, up charged for labor after they had my car for 5 days with no callbacks or updates even though I called them daily and was promised repeatedly to advise on what was done or needed. When I got the car back the check engine light was still on. When I inquired about it I was insulted by the owner who told me that the light was off when they finished with it but I picked it up 30 minutes after they closed from their receptionist LaTonya who I texted back to advise that the check engine light was still on and called the two numbers I had for Lawrence with no answer or response back from LaTonya or Lawrence A. Giles. The next day March 14, 2019 when I came back into the shop and began asking questions about the work that was done and upset that my car was running rough and the check engine light was still on I was advised by Lawrence that he understood why I was attacked as I didn't know when to be quiet and that he was doing me a favor. That confused me as he charged me $40.00 diagnostic, then $350.00 parts and labor then an additional $125.00 for additional labor. When I asked for a credit for the diagnostic fees because he did the work four times he finally gave me a $20.00 credit. When I admitted that it was my fault for choosing an unprofessional business that I had not researched due to my car overheating and his proximity to the court where I had an appointment. When I went out to speak with his technician Curtis to inquire what exactly he had done to my car and why the check engine light was on the owner Lawrence told me not to be out there harassing his worker. I was amazed that he felt he could charge me nearly $500.00 on a repair but did not expect me to ask any questions. When they put my car back on the diagnostic machine it indicated CO2 Sensor problems. Curtis cleared it and suggested that I drive the car to see if it came on again. In less than 6 miles the light was back on. I had to go to the dealership to get this car repaired properly. My car overheated and stopped on the dealership technician in less than 2 weeks after the repairs from Action Transmission. The dealership asked if the coolant was added and topped off due to them having to add coolant after the car overheated and stopped on them and if there was a warranty on the work I told them I would try to find out. When I texted to inquire about the warranty on the work done on my car that was never mentioned verbally or in writing I got no response. When I inquired if they filled the coolant like they charged me for I got no response. I will push this forward legally if necessary. My final word is BEWARE of this predator who has little respect for single females who have the audacity to ask questions about what they are paying for. This has been MY experience with this "business" and Lawrence A.Giles.
Southwest Autowerks is the most honest, professional and reliable mech... read more Southwest Autowerks is the most honest, professional and reliable mechic shop in the DFW Metroppex. I highly recommend their services regardless the size of the job to anyone-especially BMW owners. They should be the first stop source for all mechanical needs but especially when you need a second opinion. I took my vehicle (Acura TLX) to have the AC filter, cabin filter and break fluid flushed and was in and out with my two little ones in no time at all! Much more affordable and faster than waiting at the dealership. They're clean, honest, professional and will always treat you right! Thank you Southwest Autowerks! Sarah C. Fort Worth, TX Acura
Southwest Autowerks has the absolute best customer service I have ever... read more Southwest Autowerks has the absolute best customer service I have ever seen from a business. Not only do they do everything they can to make sure that your car is running at its best, but also they make sure you are taken care of. While they had my car they drove me around wherever I needed to go since I was without a car and they delivered my car to my house once it was done! I was absolutely shocked and blessed that I have found a home for my car service. They truly do not strive to make money, instead they make it a priority to take care of you and make sure you are driving in a safe car. I will never go anywhere again with my 1998 Z3 BMW. These guys treat you like family and I could not be more grateful. They are a hidden gem and I slightly don't want to share them since I know once they become known of that they will be a hot commodity. Although, it would be much deserved. Thank you to the entire staff! Petra R. Fort Worth, TX