Took my Subie in for an oil change. I usually always put synthetic oi... read more Took my Subie in for an oil change. I usually always put synthetic oil in my car but he insisted on putting regular Valvoline in my car and charged me synthetic price for it. Will never go back.
Even though this is a Truck and Trailer Repair Company, Justin will ta... read more Even though this is a Truck and Trailer Repair Company, Justin will take on even the smallest of requests. We have taken him several parts from a bike cart (made with different types of metal) over the years and he welds them and has rebuilt them so that they can better fit our needs. He understands exactly what my needs are without even having the bike cart there to show him. And he is fast. He usually has my things done by the next day. The quality of his work is excellent. On October 26th I came in to pick up a project and coincidentally needed a leg of of a late 1800's wood burning stove welded. It had broken in half. Justin welded it for me in about 5 minutes. And he did it without ruining the design that had been carved into it when it was made over 100 years ago. Justin is very pleasant and professional too. I highly recommend him.
Will never do business with these guys again and also make the recomme... read more Will never do business with these guys again and also make the recommendation to others to steer clear. I bought a used truck from them and under recommendation of the finance manager and salesman, although I was hesitant to do so, purchased their after-market warranty specifically to cover any issues with the 4WD ($2,200 for a comprehensive 3 year warranty - so not an insignificant amount). I started having issues with the 4WD so I took it in to have it repaired. I was told that the warranty would not cover the issue as the specific part needing replaced was not listed and if I didnt like it to call the warranty company myself. I expressed my displeasure with the situation as I had purchased the warranty through the dealership and hoped they would fight for the me their customer. While the service rep was courteous, he never made any offer other than to fix the part for an additional $700. Poor poor customer service and a lack of integrity and honesty from the finance and sales departments. Will NEVER buy from this dealership again.