Sean came to replace a fuel Pump (that we provided). He gave me a quot... read more Sean came to replace a fuel Pump (that we provided). He gave me a quote of $330 and 3hr job. After a couple hrs. he came to me and said he couldn't get the ring off even after buying a specialty part. He then told me he had to buy a new ring. Two weeks later he came back and after I think another 3 hrs. he charged me $169. He then said you have an exhaust leak to which I said I know. Then he said "It would've been nice to know it had a full tank of gas". Does he think since he was here the first time I went and filled it? A few days later we took to get the exhaust leak when they put it up on the rack they said "did someone work on this recently?" They showed me he didn't bolt on on of the tank straps, left 2 hoses unconnected and the ring was all buggered up and had a hole gas was leaking out. So it was clear to me he put on the old ring. When I called him he said "we can cover it under warranty and said " I put it on hand tight and I have video of it." I said I was under the van and had pictures which I sent him. He set an appt for Dec 23 haven't seen or heard him since. He seems like nice guy but I would never trust him to touch my cars ever again.
Great towing services!! Thanks for help us!
** We will give no star on the rating if we can but we have to select ... read more ** We will give no star on the rating if we can but we have to select at least a star :-{ ** We have an absolute horrible encountering dealing with Pappy's RV Rentals as we have experienced some crappy customer service from Bruce and Misty: 1) Calls to Bruce regarding functionality of the RV such as the generator during our trip were never returned despite leaving voicemails. 2) Generator was not functioning during the last 1 1/2 days of our trip, we were told that a button or switch on the generator itself fell off. The generator was behind a couple of panels on the side. We had no idea where it was or attempted to fix it ourselves. However, Misty was accusing us of tempering with it. She questioned us on how the button or switch fell off or has gone missing. I don't think popping loose by itself is a possibility in Misty's mind. 3) Despite our best effort to clean the RV before we returned back to them, we were charged extra $75 for the cleaning fee on top of the $125 we've already paid and charged. When questioning about the extra $75, we were told that the RV was returned in an extra filthy condition, "the worst condition I have ever seen!" in Misty's word. However, during my conversation with Bruce, he only told me that the carpet in the living area was in pristine condition and that it was dirty when we returned it. Luckily, we took pictures of the RV and one of them was actually on the carpet. We sent the picture in via email to dispute the charges and we did not hear back from anyone. I've placed a call and talked to Misty about the extra cleaning charges and she was just horrible. We will not ever rent another RV from this place again. Absolutely NOT, not even it's free.
