Alignment service near Annandale, VA

15,000+ Square Feet Auto Care & Performance Service Center

Worked with Carlos to have a lift kit put on my brand new Ram 1500 Laramie. Price was reasonable so decided to go with them. Had appointment set for 8am but when i got there at that time Carlos told me he wouldn't be able to get to the car until after 10 so dropped the truck off at 10am. I never heard from anyone all day so called at about 4:42 PM and Carlos told the tech would need about another hour and they would call and let me know. I never heard from them so called again a little before 6PM and was told the truck was ready but there were two issues with the truck. Carlos stated the first issue is the front axle came out during the install but it would not impact the drivability of the car as long as it was on road but would create major problems if the car was used off road. Also, when the car is on a lift with the wheels hanging the axle would slip out. I explained to him that this does not sound correct and from the research I had done in preparation for the install found that no one who had installed a lift kit had these problems or would be limited to just on street driving. The reason lift kits are installed is to allow for off-roading. When I shared this with him his response was "those forum members install in their driveway with jack stands so they would not experience this but its normal". I told him that made no sense to be and I would need to see what he was talking about and scheduled to pick it up the next morning when he could put it on the lift to demonstrate what he was telling me. The next morning I arrived at the shop to discuss the issues and visually capture what he was talking about. He did not put the truck on the lift to show me the issue discussed and said the install was done correctly and not to worry about it. The other issue was he could not do the alignment since the truck was brand new. He agreed to subtract the cost of the alignment as I would have to take care of it on my own. I took the truck to a reputable repair shop who was able to do the alignment. While about to perform the the alignment the technician identified damage to the axle as there was tremendous amount of bearing grease that was pushed out of the axle boot. He, as an installer of lift kits, said this occurred due to the installation of kit being done incorrectly and explained that they didnt remove one part of the suspension correctly which caused the axle or axle boot to be damaged. There was grease on the entire lower axle and inside and outside the wheel. He wiped some of the grease from the area to inspect for damage to the boot, which he located. I called Carlos and let him know that the tech had seen the issue and told me the cause of the damage. Carlos told me he and I were not discussing the same issue and I told him I will be taking it to the dealership for them to assess the damage. I fully expect to be reimbursed for any damages once the dealership assesses the damage. I am very disappointed as the truck is a $66,000 dollar investment that I entrusted to Kelley's Performance & Kustoms since Carlos convinced me that he had the experience and would take care of the vehicle. I am nervous to hear the cost of the damage and knowing it will not be covered under warranty will be looking for the company to cover the cost of the damages plus any follow on work to get the vehicle back to new condition.

The price of the vehicle I purchased changed (increased $300.42 by his wife ) from the agreed upon original vehicle price I made with Mr. M--- after I signed and closed the bill of sale with him. This increase affected the amount financed. When I brought this matter to the attention of Salim (his wife) , she stated that the finance company was charging me the $300.42 for not paying cash and because they were financing the balance of the sell for me. I contacted the financial institution WL and the representative stated that their company does not charge such a fee. The finance company was concerned that bogus information was being given to customer. I immediate called the salesman and his wife. I left a message for the wife. I spoke to M---- who stated that this fee was the Ameri-Benz doc fee. I told him I had already been billed a doc fee of $29.00. He told me to contact his wife, who will not return my calls. I have been calling the salesman and his wife since 3/2/2016 (made my concern known on 3/1/16) to date. I have called the dealership twice to try to resolve this matter to obtain a refund for the erroneous fees she assessed me. I have placed 7 telephone calls collectively to the owner and to his wife (who prepared the loan papers) and to date neither of them will return my telephone call.

great and fast service

Im honestly surprised that there arent more reviews for this gem! Rodney (the owner) was so kind, professional and helpful. I had gone to Pep Boys who told me I needed $600 dollars in work...after leaving International Auto I only paid $126 (including an oil change!!) They dont pressure you or use manipulative tactics to make unnecessary purchases. I will forever be a customer! Carloyn M. Alexandria VA

Branch Auto Electric Service has the worst service of any auto repair company we have ever used. We would not choose Branch Electric Auto Service. We took my daughter's car there and they kept it for approximately two months and it still was not operational. They told us that what would take other repair shops months to do, they could do it in a week. Chris the owner was clueless and a liar. He kept promising to have it fixed but every time we asked him about he gave us the same status. She had to pay for a car rental for an extra week because he took so long and could not complete the repair work. We decided to remove the car from them and tow it to the dealership because of his inability to fix it. When we went to retrieve the vehicle, they moved it to the dealership without our knowledge. When we went to the dealership to get the repair completed, the car was damaged to the tune of approximately $1600. He refuses to repair the car and said he is not responsible for theft or damage of cars in his care. Therefore, we are forced to sue him. DO NOT under any circumstances take your car to this facility. Please share with your Facebook friends.

Went there as a female and was totally taken advantage of. Engine light on given code told would take 2 days to pinpoint exactly what was wrong because Mercedes are set up that way. They had my car for one week, discussed everything, but Engine light kept displaying engine light. Discussion stating waiting for a different scanner for Mercedes car at the end of the week. $1000 dollars later (motor mounts and everything else) given a Mercedes only Rhine code (same code as if I'm stupid) and told had to go to a Mercedes dealership. AND THEY HAVE THE NERVE TO HAVE A BIG SIGN THAT SAYS HONESTY IS EVERYTHING. Just wanted my money even though they knew from the beginning they couldn't help me. ONLY GO THERE IF YOU WANT TO BE RIPPED OFF.

Bea Mer Auto was founded in March 2012 by Kevin K. As BMW enthusiasts, we know how much our customers love their BMW. And we also know the cost of maintaining the Ultimate Driving Machine. Our philosophy is simple. “Dealership quality experience at local shop’s price” With technical training from BMW of North America backing with years of experience as Level 1 BMW Master Technician, we provide top notch vehicle repair services at affordable prices. No hidden fees such as disposal fees or shop supply fees or even charge for washer fluid that you would pay in dealerships or independent shops. We provide the best value for the money and every customer is a VIP regardless type of repairs or services. We believe a 100% customer satisfaction is the road to success and best advertisement is through word of mouth.  

Contacted Drake and it was very professional and they answered all the questions in a correct manner. All my conversations was with the owner Carl and I got the best quote. I have a 2007 Prius, first I took my car to Manassas Monroe and was quoted shy of $700 for brake pads and rotors. Next I price the parts online which can be purchase for shy of $150.00. Next I called the deal and was quoted at $534.00. Next I called Drake's and talked to Carl, and was given the price of $269.00 plus tax and shop fees which came out to $288.00. He was honest upfront and did show integrity. Yes I would use them again and will recommend to family and friends. By the way driving the car after the brake job felt like a job well done. No squeak, no pulling no jerky stops, just smooth breaking the way it should be. By the way this is my first time ever posting a review for anyone. This is how highly I thought of doing business at Drake's. Mike R

Overall a great place to go. I wouldn't take my car anywhere else. That said, they WILL up-charge you signifcantly to change your engine and cabin air filter. The guy said that to change a cabin air filter, it takes 30 minutes to access the filter itself, thus necessitating a charge of $50 for parts and labor. I knew that was patently false, as it can be easily accessed on my vehicle (2013 Accord) through the glove compartment, which unhinges without any tools. I bought the same cabin air filter from NAPA auto parts for $15 and installed it myself. Essentially the same speech was given for the engine air filter, and I did the same thing. BLUF: Know about how much something should cost and how easy the job is to do it.

I've been going to Marv & Mikes for over 20 years. I have never been disappointed. When I married, my husband was a "dealership " person. He finally became frustrated with prices and poor service. I'm glad to be back to using Marv & Mike. They never fail me.

Great shop with excellent service. I will definitely be bringing my car back next time it's in need of repairs. Can't recommend these guys enough!