Mobile auto repair service near Chantilly, VA

There are inconsistency between statements for availability and prices given on the website, on the phone, upon arrival, and after service for the same service. The repair were done right but kept haggling with prices (as if originally quoted prices were not effective) before the repair and tried to sell other services after I brought the price down for what was originally stated as a guanranteed price for the service. It was a lot of headache and time consuming.

Chantilly, VA | Nguyen Auto Service Specializing in mobile automotive repair service in Northern VA, MD and DC. Specializing in all Makes and Models. Offer a 100% customer satisfaction guarantee. NGUYEN AUTO SERVICE offers quality repairs at an affordable price. To provide auto repair service "when and where" you choose. Your work, your home, or our garage!

We have had several experiences with Spectrum on the insurance side of things, meaning I am an appraiser so I can compare Spectrum to other shops in the area. They are by far the most expensive shop in the area. I do not mean expensive in terms of quality, but in terms of writing unnecessary repair estimates on vehicles. They usually write 40-50% higher estimates than other shops in the area. What customers do not realize is the higher the repair cost on the vehicle the lower the value of the vehicle will be in when they go to sell it. Their business practices are questionable at best. If Spectrum does not get exactly what they want on their estimate they will hold the car hostage until they receive full payment, even if some of the services they provide were not done. They also have a history of keeping the car longer than needed to complete the repairs. An average repair that would take 5 days usually results in a month because of multiple supplement requests and unwillingness to work fairly with the insurance company. We have also received many complaints on the quality of the repairs done and complaints about work not being completely done. As long as Glen Massie is running this shop I would STAY AWAY! Take it from the experts, you do not want to take your car here.

LT is the best BMW (or any German car) repair shop around. He also works on Japanese brands, but do now know about them. He is honest, friendly and thorough and his prices are MORE than REASONABLE. Think in terms of a fraction of what dealers charge. He used to have a shop in Manassas, but now works from home and mobile. He provides a written estimate prior to any repairs and sticks to it - no ticket shock when you pick up your vehicle. In short, LT under-promises and over-delivers while being most pleasant to deal with. If you love your BMW as I do, you have rocks in your head if you trust it to anyone else.

This is one of my favorite places in Lake Ridge. Today Adam helped prove why. He repaired my hopeless WHEELBARROW TIRE in less than 20 minutes! I am back in home yard business and Lake Ridge Auto has come through once again!!! Love this place!!! Mary N. Occoquan, VA