Alignment service near Fairfax, VA

Worked with Carlos to have a lift kit put on my brand new Ram 1500 Laramie. Price was reasonable so decided to go with them. Had appointment set for 8am but when i got there at that time Carlos told me he wouldn't be able to get to the car until after 10 so dropped the truck off at 10am. I never heard from anyone all day so called at about 4:42 PM and Carlos told the tech would need about another hour and they would call and let me know. I never heard from them so called again a little before 6PM and was told the truck was ready but there were two issues with the truck. Carlos stated the first issue is the front axle came out during the install but it would not impact the drivability of the car as long as it was on road but would create major problems if the car was used off road. Also, when the car is on a lift with the wheels hanging the axle would slip out. I explained to him that this does not sound correct and from the research I had done in preparation for the install found that no one who had installed a lift kit had these problems or would be limited to just on street driving. The reason lift kits are installed is to allow for off-roading. When I shared this with him his response was "those forum members install in their driveway with jack stands so they would not experience this but its normal". I told him that made no sense to be and I would need to see what he was talking about and scheduled to pick it up the next morning when he could put it on the lift to demonstrate what he was telling me. The next morning I arrived at the shop to discuss the issues and visually capture what he was talking about. He did not put the truck on the lift to show me the issue discussed and said the install was done correctly and not to worry about it. The other issue was he could not do the alignment since the truck was brand new. He agreed to subtract the cost of the alignment as I would have to take care of it on my own. I took the truck to a reputable repair shop who was able to do the alignment. While about to perform the the alignment the technician identified damage to the axle as there was tremendous amount of bearing grease that was pushed out of the axle boot. He, as an installer of lift kits, said this occurred due to the installation of kit being done incorrectly and explained that they didnt remove one part of the suspension correctly which caused the axle or axle boot to be damaged. There was grease on the entire lower axle and inside and outside the wheel. He wiped some of the grease from the area to inspect for damage to the boot, which he located. I called Carlos and let him know that the tech had seen the issue and told me the cause of the damage. Carlos told me he and I were not discussing the same issue and I told him I will be taking it to the dealership for them to assess the damage. I fully expect to be reimbursed for any damages once the dealership assesses the damage. I am very disappointed as the truck is a $66,000 dollar investment that I entrusted to Kelley's Performance & Kustoms since Carlos convinced me that he had the experience and would take care of the vehicle. I am nervous to hear the cost of the damage and knowing it will not be covered under warranty will be looking for the company to cover the cost of the damages plus any follow on work to get the vehicle back to new condition.

The price of the vehicle I purchased changed (increased $300.42 by his wife ) from the agreed upon original vehicle price I made with Mr. M--- after I signed and closed the bill of sale with him. This increase affected the amount financed. When I brought this matter to the attention of Salim (his wife) , she stated that the finance company was charging me the $300.42 for not paying cash and because they were financing the balance of the sell for me. I contacted the financial institution WL and the representative stated that their company does not charge such a fee. The finance company was concerned that bogus information was being given to customer. I immediate called the salesman and his wife. I left a message for the wife. I spoke to M---- who stated that this fee was the Ameri-Benz doc fee. I told him I had already been billed a doc fee of $29.00. He told me to contact his wife, who will not return my calls. I have been calling the salesman and his wife since 3/2/2016 (made my concern known on 3/1/16) to date. I have called the dealership twice to try to resolve this matter to obtain a refund for the erroneous fees she assessed me. I have placed 7 telephone calls collectively to the owner and to his wife (who prepared the loan papers) and to date neither of them will return my telephone call.

I have been taking my Honda and Lexus to Freestate for over 3 years. They are helpful in letting me know what is wrong with my vehicle and what could wait until the next service. The prices are not as high as a dealer but also not as low as say a side lot garage. I do feel confident that they are doing a good job and trust their opinion.

I got my car towed here which I soon found out that it had overheated. Before this incident happened I never experienced my car to overheat. I asked them to diagnose my car and they told me the problem. I asked them once this problem was fixed would the car not overheat. Long story short I paid over $500 and it was not fixed, the car was worse!!! I drove from the lot and about two miles down the street antifreeze was literally leaking all over the road and the cat was smoking so bad I thought it was going to catch on fire. I took the car back 3 times and it never got fixed. I came in with it just overheating to the radiator now leaking and the problem not fixed. They would not find out the problem without me paying more money. If I would have known from the beginning there was a major issue I would have never wasted my money. I end up junking the car after replacing the radiator and still had a problem, then took it to n Dodge for them to do am diagnosis. All tune and lube completely got over on me and I talked with the service manner and the store manager. In even called the corporate number only to find out they were a franchise. I was beyond upset and disappointed because I trusted them. I will never go to another all tune and lube or recommend them to anyone!!! I had to junk my car at the end after having it for five years with no major issues!!!

These days it's hard to find a Mechanic/car repair shop that one can trust to do professional work and customer service. In June 2015 I bought my 2000 GMC SUV Jimmy to Mark Auto Service of Seat Pleasant, MD PROBLEM: engine misfire. hard to start in the morning. Told I needed a fuel pump COST: $500. Two days later, returned with same problem. 'Said' Zaatra (shop owner) now tell me I need to replace the fuel Injector. COST: $540. Return back in 2 days at the shop. Problem not fix. It's has cost me $1040.00 for two misdiagnosed's. I took it another auto repair facility...they were able to discover the problem and FIX IT. Turn out all I needed was a 'TUNE UP' (Spark plugs) MARK AUTO SERVICE refused to refund. As a CONSUMER...I cannot allow this shop owner Mark Auto Service get away without taking Legal Action.

Tony and his crew do fantastic work! He helps us with our Maryland Inspections on our vehicles! Marcello T.

Had been going to this guy for 15 years. In April 2014 Took my car in, guy kept if first 2 weeks, didn't address the problem. Afterwards I had to return the vehicle 6 times and he still didn't repair the problem. Took the car to the dealer who found the problem and said GAC had installed a cheap aftermarket part (not OEM) that was incompatible with the vehicle that doesn't take aftermarket parts. This guy ripped me off and refuses to reimburse me. Also I asked from the beginning for the parts he replaced, he lied saying I never asked for the parts. He did the same thing to my daughter. I would never take my car back to this guy after the way he ripped me off.

My son bumped a curb parallel parking he broke a tierod this garage wanted to charge 1350 dollars for all new suspension parts be aware of this place care got fixed for 250 dollars shame on you

great and fast service