Mobile auto repair service near Kirkland, WA

I had 2 children with me. The Emergency Road Side Assistance company was going to make sure to find a company with a truck with a big enough cab that would pick us up. First the co. they chose gave me and the insurance company an estimated time of an hour and a half. Then the operator (Kendra) called to let me know they'd be a "little late" to fill up on gas, etc. I was thinking 15-20 minutes (that's a little). She didn't specify a time. After 25 minutes passed the estimated time I called Express Towing again and spoke with the dispatcher (Kendra every time) and I asked "How much longer till he is here." She out right lied to me and said "Oh I believe he is loading up right now." She didn't have a problem saying this because I had told her on the previous conversation that I was just going to go home with my "rescuer". But we decided to stay and wait in my rescuers vehicle. So because she thought I was long gone she lied to make it sound like they were getting it done! Rather than take integrity and say "Im sorry, he is taking a little longer." All I ask of a company is to take integrity then I can deal with the fact that they are running behind. Anyways...he got there 6 minutes later after she originally told me he was there already. He had a passenger with him, so how exactly were me and my two kids supposed to ride with him if he has a passenger already? And the passenger never once got out of the truck and did not look like an employee so very unprofessional!! Luckily I had that extra ride home last minute! Kendra also "over quoted" me so that I wouldn't be charged more than she said. She never once mentioned TAX. Though she lied again to me and got rude and said yes she did. SO my total cost was a few dollars over the "over quote" I don't argue with people I just turn around and write a review instead. Otherwise I probably would have been on the phone with her for 20 minutes complaining. She definitely was rude and again...No INTEGRITY!