I'm not sure how long I've been going to A&A, more than 10 years I'd g... read more I'm not sure how long I've been going to A&A, more than 10 years I'd guess. They are outstanding! They are patient, give good explanations, and are accurate in their estimates about time and cost (given the vagaries of what they find and where the part comes from). Dexter, at the front desk, is so helpful. The bottom line is: I trust them! Sincerely, Gene
I went in because I had overfilled the oil and it had started to pool ... read more I went in because I had overfilled the oil and it had started to pool on the engine. They were great and cleaned it up and when I came back in the next wee because it wasn't all gone, they cleaned it up even more and made sure it was all taken care of. I had an issue with my hood clasp not closing though and they said they could just get in and fix it. I said go ahead. Later, they came back and said it had actually stretched the cable too much and they'd need to order it and replace it. Additional cost, but I said go ahead. After they replaced the cable, they THEN said the clasp was actually damaged as well and they would have to order and replace that as well. This frustrated me a bit and I let them know, but I said go ahead. Three months then elapsed (coronavirus and everything, I was patient) and I called them to ask about this clasp. It took them till the end of the week to locate the part that had come in back in January and they hadn't notified me. This was a long drawn out process. While I was frustrated by all of this, they generally handled it all well and all the work is completed.
They were very busy but were able to fit me in-between jobs without an... read more They were very busy but were able to fit me in-between jobs without an appointment. Only waited for 20 min.