Most mechanics are honest professionals working in their field, making a living. And most of the time if you're getting work done to your vehicle, the price charged will be the same as the price quoted. But sometimes, you may believe you were overcharged for services, and sometimes rightly so. Here is what you should do if you believe that your mechanic has overcharged you for services.
1) Remain calm - This is easier said than done as your natural reaction is to get upset at the charges. But it's important to remain calm because getting upset right away will only escalate the situation and put the mechanic or shop employee on the defensive. Take a step back emotionally and analyze the situation.
2) Politely ask for an explanation - Ask whoever is helping you to explain the charges for the work performed. Explain that this wasn't the price that was quoted to you beforehand and ask what the reason for the discrepancy is and why you weren't notified of the change in pricing. If you have documentation of the original estimate, present it. If someone else was the one who quoted the original price, ask if they are available for you.
3) Ask to speak with management - If the person you're speaking with is unable to properly answer your questions, you should politely ask to speak to a manager. If the manager is unavailable then ask how and when you can speak to them about your issue. Remain calm and non-combative if possible.
4) Try to remain in the store until there's a resolution - Try not to leave unless you absolutely have to until you've gotten a resolution that you're comfortable with. Putting more time and distance between yourself and the issue isn't a good idea. However, this doesn't mean refusing to leave the property if the shop owner asks you to.
5) IF the shop is not cooperative or unwilling to fix the problem, let them know that you will contact your credit card company for a stop-payment or cancel payment for the work performed. Let them know that you feel as though you have no other choice.
7)
Contact the BBB (Better Business Bureau) to file a complaint against the business. While there is no guarantee of you'll get your money back, the BBB will give the shop a chance to respond to with their side of the
story, and in many cases, settle the problem amicably.
8) You can also try to contact your state's automotive repair regulatory body. Contact your state Attorney General office and they will be able to direct you to the right regulator in your respective state.
