Genes RV Repair

Gene's RV service has always done our home AC repair.  This last summer, for some reason our bedroom was so hot, it's always the hottest room in the house.  They came out and checked our AC and it was ok.  Turns out that the duct work in our home was installed incorrectly.  SO in the fall, I had the AC unit replaced (it was the original and was not going to support the new freon well) and I had them replace/repair the duct work.  I would have written this review sooner, but have not used the AC until now.  Have had it on for a week.  It works great.  My bedroom is now at the temp that it is set at on the thermostat (last summer it was 4-5 degrees higher). I am very pleased with the service that was done.  Very professional and I would us them again.

I am writing the review in hopes that others will not experience the same horrible situation as I did.  I wish to express my extreme dissatisfaction with the customer service, equipment service and the dealings I experienced with Gene’s RV of Mesa, AZ.  I will explain the events leading up to this review.  I had a driver’s side, front tire blow out, on my 1996 36’ class A, which caused extensive damage to the exposed electrical wiring, driver side wheel well floor, the front basement storage area as well as damaged front and rear fiberglass bodywork. Not being familiar with RV service in the valley I relied on the insurance adjustor for guidance for possible repair facilities.  They highly recommended two companies. So I began the lengthy process of obtaining estimates for the repairs based on the recommendations. This was not a simple process to say the least, as I am sure many of you are already aware.  I made it clear to each of the two companies recommended, that customer service and communications was imperative and was utmost on my list.  Neither of the companies heeded my request and concerns and I was forced to find another company to do the repairs. After a lengthy internet search, I found Gene’s RV, contacted them, and received an estimate for the repairs. It appeared to be fair and in line with the previous estimates.  After discussing my previous negative experiences, I felt comfortable with taking it to Gene’s for the repairs.  Upon arrival, 15 minutes prior the pre-arranged time, which was 1700 mid-week, to drop the unit off, the service tech was not there as he stated.  The person at the counter contacted him by phone and he could not return for 30-45 minutes.  I heard him tell the counter person, he was in the shower, I was told he was on a service call.  I should have taken the cue and just left to find another shop.  Let me also state, I was not in any hurry to get the repairs done, so they had 3-4 weeks to perform the work. I left the unit and a f