Power steering pump replacement

I took my vehicle in for a power steering leak and was informed by Matt that the power steering hose needed to be replaced. I was told the few days I came in before the repair that it would take about 4 hours and I came prepared to be occupied as I had to wait for the fixture. I spent over $400. Upon leaving, Matt said I would be very happy with the work he did, which was cocky given that he has no way of knowing what my expectations are, and clearly untrue with the explanation below. Upon performing an oil change weeks later, I was informed the newly fixed hose was rubbing up against my engine belt and the nylon sheath was already worn through, with a subsequent indentation on the rubber hose itself. The staff kindly secured the hose away from the belt until I could take it in, which I did the next day. I was certainly displeased with the inconvenience, but said nothing to Mike, who handles the customers, about that. Without prompting, Mike offered a free oil change in compensation. When I requested an inspection following the repair, Matt had not replaced the hose but simply secured it away from the belt. What if that discovery had not been made and another leak, which was imminent, ensued? I called back 4 times, on the day of the securement, to request if I could simply get the monetary equivalent of the oil change (I would imagine it shouldn't exceed $50) as I had no confidence in Matt's capabilities or truth-telling, and all four times it went to the voicemail. Interesting. They were accessible every time I needed work done prior to that. If I was to rate Mike's customer service, I would give him a 5/5. Matt's attitude and work, a 1/5. So, I gave an overall rating of 2/5. I would not recommend their services to anyone.