Insurance accident

We love, love, love this place!! Our son, who is attending Mission College in Santa Clara was getting ready to exit the 880 South to go to work at the Winchester Mystery House when a car cut in front of him and slammed on their brakes. He immediately slammed on his brakes which made his car turn sideways, go across three lanes in early morning rush hour traffic, and hit the median wall pretty much head on. He was okay and lucky he didn't get t-boned. Of course, the car who cut in front of our son took off. Our insurance company had a "partner" bodyshop which they had the car towed to. The shop immediately wanted to total it using retail priced parts as their reason. I got on the internet and read their reviews. Not good! So I searched for a bodyshop with good reviews, called a couple which didn't impress me, and came across Capitol Auto Body. When I called I spoke with Ed and told him the story. He told me Roy, the owner, worked with car owners and insurance companies on acquiring parts at a good cost, not retail. It was a family-owned shop that had been in business for over 30 years, not the cookie cutter, factory-type shops. After speaking with Ed, I told him I wanted them to look at our car. He helped me arrange for our car to be towed to their shop. This was huge for me for two reasons: 1) We live in Las Vegas, NV, so I was doing this long-distance. 2) Capitol Auto Body was closed, as it was a Saturday. Ed was there working on paperwork, yet made sure our car was towed to their shop that day. He told me what to say if the other bodyshop gave me a hard time, called the towing company to make sure it was taken care of, and even gave me his cell number so I could contact him in case I had any concerns or questions over the weekend. On Monday I spoke with Roy, the owner. He told me he would be working on an estimate and for me not to worry about anything, including our insurance company. In fact, he told me that if our insurance company called me I shouldn'