Alignment service near New Britain, CT

I will not use this Town Fair Tire again. Bought expensive tires with life time free rotation. Went in a while back with a slow leak (screw in one tire) to have fixed. (Supposed to have free flat repairs as well.) They would not fix the flat supposedly because to close to the edge. Asked to rotate the tires while there but would not rotate due to the screw in the tire. Local repair shop fixed the flat with a plug for $10. (A few years before this had another screw in similar location, they would not fix and local garage did it cheaply). Went in more recently for a supposedly free tire rotation. This time they would not rotate the tires because the OE lugs swell and are not all the same size. Went to another town fair nearby and they noted that some of the lugs swell but did the rotation with no problems. If you like town fair tire, there are plenty nearby but stay away from this one.

We are a family owned & operated automotive service facility serving the greater Farmington Valley, specializing in European and Asian vehicles. We are equipped with all the latest technology in diagnostic and service equipment, and regularly attend industry technical training seminars to further our own education in various courses of study. These have motivated us to develop various preventive maintenance programs targeting a variety of manufacturers' idiosyncrasies.

I arrived on my way from Massachusetts to Georgia with one of my windshield fluid dispensers not working in the aftermath of a winter storm. It was just before closing on a Friday afternoon, and Country Auto took my car into the shop, warmed it up, got my line unfrozen and charged me nothing! I wouldn't have been able to continue otherwise. This is a great place. It is conveniently located to an I-91 exit.

Horrible customer service. Do not trust your car with these people.

Crooked business. Had an exhaust dump valve welded in. I don't know how they did the job, but they decided that welding about 3/4 of the circumference of the pipes together was "sufficient enough"--clearly laziness because the pipe was hard to reach. I wondered why my exhaust sounded so terrible. Also, they didn't even do the install as I asked--they placed the valve in the wrong spot. Overpriced. Do not go here. I have photos of proof.

Some of the nicest people I've known in the field. Very reasonable on their prices with great quality work. If it's not broken they won't fix it. I will continue to bring my vehicles into them for work. Jim Nelson Windsor Locks, CT

This is actually for Al Berger in Sales. We purchased a Mazda 5 from him and this guy should be a stand up comic. I have never had so much fun and clicked with a Car Salesman before. Before we knew it we were off in our new Mazda. Even if you dont buy there, just go for Al's humor alone.

Bob Thomas Ford recommended an unnecessary wheel alignment for my car. When asked whether the recommended alignment was necessary, Gary Shelomis, service manager, confirmed that it was necessary and that it needed to be fixed before I could drive my car. Because of the $130 price of the alignment, I asked for second opinions from Firestone and Town Fair Tire. Both reviewed a printout of Bob Thomas Ford’s alignment measurements and advised that an alignment would not be “necessary” and that $130 would be excessive for an alignment even if it were necessary.