Big City Detail
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About us
Services offered
Car Detailing,
Interior Cleaning,
Interior Repair,
Makes this shop works with
Honda,
Toyota
Business hours
Payment options
Meet the Technician
Owner
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Reviews
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Overall rating
Overall rating based on 7 reviews
7 reviews for Big City Detail
Anonymous
·
June 24, 2014 at 10:29 AM
Interior Detail and a Wrecked Car
I don't normally write reviews, but I have to say DO NOT GO TO THIS PLACE!!! John Ellision and his children, Rich and Jasmine, are the MOST UNPROFESSIONAL individuals I have ever met in my LIFE! After this experience, I probably will never get me car detailed again. The only reason why I selected this company is they offered an interior focus detail with a mini exterior detail for $79.95 - this, to me, was a great deal and I was in Jacksonville for the day visiting, as I planned to return home to Tampa the next morning. I called to see if I needed to schedule an appointment; this is when Jasmine quoted me $105.00 for the service - the one that clearly states on their website $79.95. After telling her what they advertised, she had to call her dad, John, to get the OK - to which she called me back and requested that I print out their price page as proof that I was not lying. An hour later I dropped my car off for detailing - they said it should only take 3hrs; forty-five minutes later, I received a call saying my car was 'damaged' and they would do a full detail on my car as well as pay for the damages (I would hope so!). They said there was a 'dent' by my right headlight. They kept my car the full day. When I picked it up and saw the damages I was SHOCKED!!! They ran my car into a FREAKING WALL, folks! Their bright yellow wall! Rich stressed how long it took him to remove the paint from my car. Oh, that 'dent' they said turned out to be a HOLE. Their wall crushed my right wheel well on my car, bending is SO bad that when I make a left turn, my tire scrapes the damaged part of my car. Oh, the repairs would have been made at John Ellison's body shop. This way he wouldn't have to report this incident to his insurance company. Hold on... this experience gets so much better. First off, John - the owner - was out of town and did not directly call me when the damages were made. Second, HE WANTED ME TO PAY FOR THE SERVICE I RECEIVED! He told Rich, his son, not to hand me the keys to my car until I paid for the detail. I had Rich call his dad because #1. I don't live in Jacksonville to have my repaired at his shop. #2. I DON'T TRUST THE GUY. He said that when he made the repairs to my car the next time I was in town that I would owe him for the detail. Honestly, I should have called the cops. These people are shady as they come. I filed a complaint with my insurance company. They attempted to call him multiple times over a week and a half. Finally, when John answered his phone, he denied any knowledge of the damages occurring. John runs a shady business. I'll be posting this on other sites, I just hope others see it before trusting him and his company with their possessions.
Anonymous
·
February 5, 2014 at 11:10 PM
Supposed to be the Platinum Package
If I could give this place a ZERO, I would. Absolutely awful experience!! I bought the Groupon for the Platinum package. Didn't receive half of the services that are supposed to be included. They soaked my car so badly it wasn't dry for 3 days and now smells absolutely awful and I cannot get the smell out. I have a 3 month old and can't even put her in the car. They broke my driver side door, soaked the car so badly my power locks stopped working!. Windows were all streaked, terrible wax job. The carpets and seats look bad. The list goes on and on. Tried contacting the owner 4 or 5 times. He kept saying he would call back and set up a time to meet. Just gave us the run around. They ruined my car. The girl that answers the phone is rude and the overall customer service is dirt. DO NOT use this place!
Anonymous
·
October 10, 2013 at 2:12 AM
Good work!
I'm not about all the bad reviews, but I had a great experience! Clean car inside and out. Good customer service. They only forgot to condition leather seats.
Anonymous
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March 3, 2013 at 6:35 PM
Car Detailed
To the Ownwer:John Ellison We are writing to inform you that we are a new company here in Jacksonville reaching out to business that are going under.After reading several of your reviews we have determined that this may be a great oppruntunity for you! We recently in there and spoke with a woamn by the name of PRecious and was informed that we would hear bwack from you. We are extending this oppruntunity ti you one more time. The staff has no professionalism to speak of and your place would need a total make over with state of the art equipment in order to compete. We are inpress with the location and will be sending one of our investors in the next month! Have tried to reach by telephone to no avail. Sincerely Mr. Henry Peabody
Anonymous
·
January 31, 2013 at 10:48 AM
car detailing
• WORST COMPANY EVER! NO STARS (it forced me to pick at least 1 star) !!! it took a week to even get ahold of someone to schedule an appointment- apparently their office phone is a cell phone. I left a message the first time, was told they would call me back the 2nd and 3rd time because they were busy and the 4th time the mailbox was full so i couldn't leave a message...remind you this was all to schedule an appointment. i should have switched company's then! i finally got my appointment scheduled (*fyi i was doing their $179 package not a $20 car wash*). my appointment was this past Monday 1/7/13 at 10 am. i received a call at 9:40 that they would be here at 10:15. At 11 am i had not heard from anyone yet- so i called and they said they would be here soon- so i rescheduled my appointment (it takes 3-4 hours so i wanted my car back by 3 in order to go on with the rest of my day after work). i rescheduled for today-Friday 1/11/13 at 10am so that i would get my car back at 3pm and i could begin my weekend. come 11:10 i had still not heard anything from the company to pick my car up to detail- so i called and got no answer. i waited 10 minutes and no call back. so i called again. where an aggravated, rude, and defensive employee answered the phone and tried to explain that it wasnt her fault that an employee had not shown up to work today and the fact that they were late to our SCHEDULED appt was beside the point. I told her i needed her here by 12...for my 10am appt. she replied she would try and hung up. come 12 i had not heard back from anyone so i called and asked for the manager with the intentions of cancelling my appointment (let me remind you this was for a $179 car detailing package- that's not cheap). i spoke with the manager John who had no idea of the situation and was very concerned with the poor service his company had provided. he said he would be at my work to pick up my car in 20 minutes ( we are about 5 miles away from each other) and that he w
Anonymous
·
January 23, 2013 at 10:00 PM
car wash and wax
I had a groupon for a wash and wax. I called in advance to ask if this was a hand rub wax and was told yes. When I got to the shop I was told it would take an hour and reassured that it was a hand rub wax. It took two and a half hours and it was some weak watered down spray wax, that was sprayed on and wiped down. This was not what I ordered. The only thing good was the young man (hearing impaired) that did the work. He worked so hard to get this job done alone. He was a precious person trying so hard to please. The problem is not the person doing the work, it is the management using weak solutions for wax. Waste of money and my time. I will never go there again for this kind of money. I do not recommend them. But that young man deserves better for his work.
Anonymous
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August 27, 2012 at 8:59 PM
window tinting
This is a worst experience ever i faced. The people around were very unfriendly and would not honor the appointment. I took an appointment at 12pm today and left my car and returned at 6 pm to find the work is not done and they charge a higher amount for a groupon coupon. they made me sit there till 8.30 pm. People there are giving a lot of build up and the work is the worst done.