Maintainance and repairs

I have been using Chris to maintain my BMW for the past couple of years, and he has been nothing short of a blessing to me. Sometimes I feel like he cares more about my car than I do. I am not in favor of going to the dealership, I feel as though I am overcharged for subpar service there. Id much rather have a personal touch any day. Outside of saving me money on regular maintenance items he was also able to resolve a long standing problem that the dealership wasn't able to properly diagnose. I'm pretty sure the dealership guys didn't lose any sleep when I said I cant afford anymore diagnosis without a solution, but Chris didn't give up until he resolved my issue. So, in my book he gets a grade A..I don't pay for customer service, I pay for honesty and reliable car repair...if I want a smile and a cup of coffee I will gladly go to Starbucks! If I want my BMW fixed right I will go to Bavarian Automotive!