Automatic touch less wash

DO NOT take your car here! We took our brand new car here for a TOUCH-LESS, AUTOMATIC wash and it scratched the whole roof of our car!! The machine stopped washing and told us to exit the car wash. We contacted the company several times and no answer (no contact information on the property at all). Finally got a hold of someone and weren't helpful at all. We parked in front of cameras and took pictures of all the damage. Then weeks later told us it was our fault that the machine malfunctioned. HOW IS IT OUR FAULT??!!! Again its a touch-less automatic wash! $1300 dollars worth of damage that their machine did to our brand new car that they won't own up to. Do yourself a favor and us a favor and don't go here and give these people more money.