NTB National Tire and Battery

In August of 2011I took a 2004 Mercury Grand Marquis in for a brake job here.  They told me that the ABS module needed to be replaced and the Master Cylinder.  The cost was $1167. After keeping the car for 6 days they call me to tell me it was fixed.  When I went to pick up the car the damn brake pedal was still going all the way to the floor.  Evidently they never test drove the vehicle before they told me it was finished. 

Well, fast forward to January 2,2012.  The brake icon comes  on  in the dash so I take the car back to NTB.  They inform the car needs a Power Booster.  They said that the Power Booster should have been replaced when the other work was done in August.  They agree to replace the Power Booster at no charge since they said it was their fault to begin with.  They kept the car 3 days this time.  They call me to tell me that the car is finished and when I go to drive it the damn brake pedal goes all the way to the floor, again.  And to top it all off my Cruise Control quit working as well.  It was working when I dropped it off because I used it on the way to drop the car off the first time.

I took it straight back to the dealership and ask to speak with the manager Blake Owens.  I was told he was already gone for the day ( at 2:00 pm in the afternoon by the way) and it would be 2-3 hours before they could re-check my car since they only had 1 technician on staff.  I told them to stuff it up their backside and I would take it somewhere else.  

I ended up having to go to the Lilburn, Ga. location where they finally fixed the brakes.  The technician there told me that when the other jerks (Chris Warren and Aaron Morse) worked on the Master Cylinder they cross threaded the brake line allowing air into the system and destroying the other mastercylinder.  I was there about 4 hours before they could get the part and get it put on.  To their credit they were understanding and made sure the brakes were working properly before they gave it back.  Howev