Point to Point is always dependable, does excellent work and has great... read more Point to Point is always dependable, does excellent work and has great customer service. I recommend them to everyone for any car service.
PLEASE READ IF YOU’RE CONSIDERING USING THIS BUSINESS! I currently ... read more PLEASE READ IF YOU’RE CONSIDERING USING THIS BUSINESS! I currently have a BBB and Napa suit filed against this service center. I have a 2002 Mercedes ML320. I’ve had this car for years. It’s my baby and I recently had had some intermittent air conditioning issues. I work in Marietta, so I was looking for a service center nearby. After going to Jennifer (manager) I was told they would take care of the car no problem. After having the car for a week, I was told it needed a new fan clutch, so I ordered one from FCP Euro (European parts supplier). I gave it to them to install and got a call a few days later. During this call, I was told it needed a new fuse box. So I ordered that as well. I delivered it and they said they would have it buttoned up in a few days. Two weeks goes by and I have called twice and heard nothing in return. I then show up and am told the car has electrical issues and was botched. I was also told that only mercedes could repair the car. After the washed their hands with my car, I paid them 650 for nothing and picked the car up. I go to pull out of the driveway and every light comes on in the dash and the car shuts off. I get it to my office where I have a friend inspect it to find the fuse box isn’t screwed in and wiring harnesses are hanging everywhere. I call and speak to Jennifer and she asked for me to drop it back off. I dropped it off and they tried to pin my new fuse box as the issue. So I had them install my old one back and told them to diagnose the issue with the ac since it still wasn’t fixed. At this point I have filed a complaint with NAPA (corporate affiliate). I was told to leave my car with them till it gets resolved. At this point they have had the car for other a month. I was told they were ordering the parts and would get it taken care of. Now it needed a new compressor and harness. I wait a week for the pricing on that and get nothing. So I called earlier today and was told the part couldn’t be ordered. I told them I was coming yo get the car. After getting the car home, I got up under it to find the compressor was unplugged and the wiring harness was frayed but fixable. I got some electrical tape and plugged it back in and all was well! So after 650, 2 months, and lots of of frustration, I’m beyond upset. I’ll continue to fight the battle on my end, I want to warn you. I picked this service based off its great reviews. But these reviews are not what I experienced. Please stay clear of this service center because not only are they going to rip you off, but they are going to tear up your car too!
Best shop around!!!!