Had mirror and glass made

One Star Is Being Generous! Heed Review. I purchased on old vanity to refurbish and needed a mirror and a piece of glass cut for the vanity. I made a template and took measurements and went to this company on the advice from a woman at Lowes. I picked up the pieces and did not inspect them on site as they were wrapped, I didn't have the furniture with me, and I had given them a template. When I got home and unwrapped the mirror, it was not at all like the template. I called and explained the situation to the extremely rude lady who works the front desk and ended up going back to the store where she was unbelievably rude again and stated she couldn't see anything wrong. When I showed her the error and told her how I rude I thought she had been from the get go, she advised I bring the piece into the store. So I made another trip, each trip a 20 minute drive, and finally got the mirror cut correctly: however, they nicked the vanity in several places which I had to fix. I called the store several days later, Dec 22nd, and asked for the owner. The rude receptionist stated he wasn't in and I said I would try after the holidays. I never left a message or my name, but 20 minutes later, my phone rings and someone named Jimmy, who was also rude, said the owner knew about the situation and I could come to the store by noon on Dec 22nd for a refund. I was in the middle of packing to move to Ft Jackson and could not make it in 45 minutes, so I called my hairdresser who is in the same strip mall to walk down and get my monies as I would see her in 2 weeks. She kept her phone on so I could hear them and they were all whooping and hollering. I was amazed how they were acting. They would not give her my money and I decided to resort to the BBB.