Alignment service near Harvey, IL

I am so glad I found this shop! They do quality work for a very reasonable price. And their customer service is fantastic. Professional, and accommodating on every level. If you live, or work in the area these guys are where you should be taking your vehicle for service.

Hagen Auto has been proudly serving Melrose Park for over 35 years. Our team of certified technicians, led by Service Manager Bill Paris, would be happy to handle your complete auto care needs.

Needed a transfer case replaced. They were the only shop that would attempt to see if they could fix / replace due to the car being a 2002. The work took several weeks to complete. Took the car home and found some issues that were overlooked. Took the car back and they fixed the main issue no charge . Had an additional matter that was not initially covered but I worked with the owner Stephen and he made things right. The vehicle is now fixed and working properly.

I went in for an oil change and once I got home I noticed my tire pressure was still low and none of the fluids were replenished. This didn’t particularly upset me, mistakes happen I completely understand. What upset me was that when I called back, I told Mike my situation and he responded “well how do you know they didn’t fill the air and fluid?” in a very sarcastic and demeaning manner. Obviously, if the tire pressure light is on and there is no windshield wiper fluid right after the service, they didn’t do it. As a younger woman who is unfamiliar with the ins and outs of cars, this left a bad taste in my mouth because I’m sure an older male familiar with vehicle maintenance wouldn’t have been treated like this. In addition, they automatically assumed I wanted to most expensive oil change. I never authorized this nor do I usually get the most expensive one. I used to be a repeat customer but at this point I’ve lost all trust in this business. Although, I will say that James is always very helpful with any and all questions I may have.

I brought my car for an evap code. When I came in I was told I owed $125.00 for diagnosing a cat code. I have been aware for over a year that I needed a cat. When I reminded him that I brought the car in for the evap code, not the PO420 code. he said that if the cat code shows up that he HAD to a diagnostic on it. What?? I always had a good relationship with the Rockdale shop, but after this visit I feel cheated . Very unhappy!