Auto Detailing

We had two vehicles detailed in July. One of them was done nicely. The second was done fair. There were areas on the interior that were not cleaned. Most improtantly, the detailed removed the paint from area below the drivers door. This was on July 28th. I am still waiting for the repair to be done. The lady was very apologetic and helpful in the beginning but now I'm not so sure. They offered a rental car but said that was the reason my appointment was canceled. Something to do with the insurance. I agreed to take to car and pick up without a rental and have heard nothing back.