We have had several experiences with Spectrum on the insurance side of... read more We have had several experiences with Spectrum on the insurance side of things, meaning I am an appraiser so I can compare Spectrum to other shops in the area. They are by far the most expensive shop in the area. I do not mean expensive in terms of quality, but in terms of writing unnecessary repair estimates on vehicles. They usually write 40-50% higher estimates than other shops in the area. What customers do not realize is the higher the repair cost on the vehicle the lower the value of the vehicle will be in when they go to sell it. Their business practices are questionable at best. If Spectrum does not get exactly what they want on their estimate they will hold the car hostage until they receive full payment, even if some of the services they provide were not done. They also have a history of keeping the car longer than needed to complete the repairs. An average repair that would take 5 days usually results in a month because of multiple supplement requests and unwillingness to work fairly with the insurance company. We have also received many complaints on the quality of the repairs done and complaints about work not being completely done. As long as Glen Massie is running this shop I would STAY AWAY! Take it from the experts, you do not want to take your car here.
I was just there last week for an oil change and wiper fluid change. T... read more I was just there last week for an oil change and wiper fluid change. The service was great; they make it 10 times faster than any other place. The guy servicing my car even noticed I had purchased new wiper blades that were lying across the back seat, and offered to install them for me free of charge. It’s the little things like that which will make me come back again.
I was first recommended to this shop when I moved from Michigan to Vir... read more I was first recommended to this shop when I moved from Michigan to Virginia and have never doubted their dedication to providing excellent, timely service. They have worked on three different vehicles of mine over the past 6 years and I have never encountered a problem with their repairs or maintenance work. I'd strongly recommend them to anyone.
