Service Provided

I've had my car repaired a few times at the Firestone on Haggerty between 7 and 8 Mile Roads in Novi. I've always suspected they were ripping me off, but because the jobs were typically relatively small, I put up with it. My most recent visit was the proof of their character. I came in with an exhaust leak with my 200,000+ mile Honda Accord. Jacob came out and told me the job would cost $2,100 because the entire exhaust system was rusted out and was hanging on by two O2 sensor wires. Otherwise the whole system would drop onto the road. He said it was very unsafe. Not wanting to spend that kind of money, I took it to S&K Muffler in Royal Oak, MI and ended up paying $733. When I mentioned my experience with Firestone Complete Auto Care, he said the system was not hanging on by two wires, but was fully attached and in good shape. Also, the $560 catalitic converter Firestone claimed was rusted all the way through was fine and in good working order. Consider this store (possibly the entire franchise) Firestone Complete Auto Ripoff Centers.