Alignment service near Clayton, MO

Fifteen minutes before closing, the manager, Jeff A., agreed to look at my car. I had experienced trouble with it on our one hour drive to dance class. Jeff took the time to test it and even put it up on the lift after closing. This ended up possibly saving our lives. A mechanic from a different shop had neglected to secure bolts that held the tire to the steering mechanism. They were literally ready to fall off and might have on my 70 mph ride home. The manager was kind, thorough, and saved me from driving home later at 11:00 p.m. with a car that would have been unsafe for my daughter and me. I'm grateful for his help and professional manner when it was closing time.

We bought a new Chevy Cruze at this dealer, after just 5 months it was damage by a real bad hail storm so we decided to take it to the dealer and get it fix, the shop manager told us it will be ready in 4 days, so we rented a car for those 4 days, when we came back for the car it was parked at the same place where we left it at. There were no apologies or nothing they are a bunch of liars, is the last time we do business with them, awful service if you want to save your time and money, don’t go there.

Family owned and operated auto repair by ASE Certified technicians and you can't beat their 36 month 36,000 mile warranty!

Worst customer service ever. They charged me $70 for a Diagnostic test that had the same information on it as the emissions test that they had just run on my car. They did add an additional part as a necessary replacement although the part wasn't bad. After a friend pointed out that this part wasn't bad, they stated that it was simply a 'suggestion'. I think they should have been more specific although there was no paperwork to be specific on. I got a receipt for my $70. Autozone's free diagnostic tests at least give you some paperwork. When I expressed my dissatisfaction, I was told that I knew nothing about car repair and I was probably lying about how useful the test was. Riiiiiight. The owner really argued vehemently with me about returning my money so I guess he needs it more than I do. By the fact that he works another job and the run-down appearance of this location, I finally stopped trying to get a refund on the most useless and outrageously stupid diagnostic test I've ever had. If you want to be treated with respect and common courtesy, go somewhere else. If you want a company that believes that the customer is always right, don't go here.

Hi-Tech Automotive Is a Cut above the Other Shops in Missouri! First Class Service Advisor Tony Took Care of My Son Matthew and My BMW like we were family! I was over 2500 miles away - But Tony Made sure to keep me up to date with everything We needed done. Hi Tech Will have us as a return customer - as well as letting our friends know - where the good guys that are honest and do what they say! Thank you to all who were involved! Especially you Tony!

Extremely poor customer service... Brad Ward (owner) refused to give me a quote until I showed him the insurance company estimate. I told him it didn't matter what the estimate was if I was paying out of my pocket. I simply need an estimate. He refused to give me one and proceeded to yell and scream at me so loudly that other people in the room could hear him when I held the phone away from my ear. I will NEVER do business with someone like this... Customer service was non-existant.