Your communication is very painful I called 14 times and went to voice mail..hire someone to answer

I had my car in for an oil change a few weeks ago and had a good visit with air filter recommendations and one other relatively inexpensive repair recommendation only, which I declined. When I brought it back for inspection, it passed but with a recommended $2K in recommended repairs (I think more like 2500). I’m sure there is something there to justify all of it but it also seems a little overzealous for a car I’ve been taking and maintaining there for years. Until this visit, I have had no bad experiences and appreciated how honest it seemed like you guys are given how old my car is. I wasn’t going to complain given my excellent history with tuffys Huntersville but I since I got the survey I did. Thanks.

Oil Change / Tire Roation

Front desk manager, Lara was extremely rude and dismissive. Hated having to talk to her and ask questions. She cut me off in the middle of talking and treated me like an idiot. Also I asked in the appointment request for them to fill my windshield fluid and they forgot so now I have to go back when I can find time and have them do that. $80 for poor service and a bad attitude? No thanks. Do not recommend at all.

The girl Laura at the desk is always in a bad mood. And the mechanic told me things that need to be done to the car thst my mechanic disagreed with. I'm no longer a customer there

Please be a little nicer to customers at the front desk.