Capital Motors

Juanita S.9/1/2015Edit
RUN RUN RUN FROM THIS DEALERSHIP. THEY WILL RIP YOU OFF IF IT IS AT ALL POSSIBLE. THIS IS MY 1ST NEGATIVE REVIEW THAT I HAVE WRITTEN ABOUT ANY COMPANY BUT I FEEL LIKE THE PUBLIC NEEDS TO KNOW ABOUT THEM. I ALSO HAVE CONTACTED USAA TO RECOMMEND THAT CAPITAL MOTORS BE REMOVED FROM THEIR PREFERRED DEALERS LIST. I bought a car from Capital Motors for my daughter on July 18, 2015 and I bought a replacement key through Capital Motors as the key that they gave us was busted. The salesperson (Calvin) said the key would cost an extra $500 so i PAID THE EXTRA $500 LIKE A FOOL. After several attempts to get the replacement key, my husband receives a call from Capital Motors salesperson (Calvin) tonight (8/28/15) and Calvin has the Volvo dealership on the speaker phone so my husband can hear their conversation. The Volvo dealership said the cost of the key and programming would be $189.00 so Calvin tells my husband that Capital Motors will write us a check for $189.00 KEEP IN MIND THAT WE PAID AN EXTRA $500.00 BECAUSE CALVIN SAID THAT WE WERE GETTING A DEAL GOING THROUGH CAPITAL MOTORS FOR THE KEY BECAUSE THEY HAVE A SPECIAL RELATIONSHIP WITH THE VOLVO DEALER.THE BIGGEST RIP OFF OF THIS ENTIRE DEAL IS WHEN I LOOKED AT THE BILL OF SALES PAPERWORK THERE IS NO MENTION OF THE REPLACEMENT KEY OR THE REPLACEMENT KEY COST SO THEY HAVE BASICALLY RIPPED US OFF FOR $311.00. THE ONLY PAPER THAT WE HAVE IS AN “I OWE YOU A REPLACEMENT KEY” SHEET.CAPITAL MOTORS RESPONSE TO MY BBB COMPLAINT WAS THAT THEY HAD NOT STATED A PRICE FOR THE REPLACEMENT KEY. THINK ABOUT IT, IF THEY DID NOT GIVE ME A PRICE FOR THE KEY THEN HOW WAS THE PRICE OF THE KEY INCLUDED IN THE TOTAL AMOUNT THAT I PAID WAY BACK ON JULY 18, 2015 AND WHY WOULD THEY HAVE GIVEN ME AN "I OWE YOU A REPLACEMENT KEY"SHEET ON JULY 18, 2015 if I hadn't paid them any money?

I hadn't financed a car in years due to poor credit unemployment. I was referred here by a good friend of mine. I met some challenges with getting approved and Kyle sat me down and explained the reasons, was very transparent about what the finance companies said and then came up with a plan for me. He was able to get me a loan strictly based on his reputation with one of the lenders. I saw the comment myself from the lender myself! Even though I wasn't able to get the large loan that I wanted, I did get a car that I really like and if I follow his advice I will get an even better car in a year and get $1500 down if I use the same finance company. Kyle and Al are great and they know me when I walk in. Everybody is very patient even though that place stays busy! Thanks guys for all of your help.

I heard about Capital Motors after I was complaining to a friend about the nightmare I was having trying to sell my truck at another used car lot. He suggested I contact Capital Motors, since he was very honest and I wouldn't get "jerked-around" like the other place was doing. I am so happy to have traded my truck at Capital Motors. Everyone there was very friendly, cooperative and accommodating. I especially appreciated the time Kyle took to explain all the vital information I needed to know about my car. He was incredibly patient in answering all of my questions. Thank you