Service Provided

Xpress Lube used a Kia filter on my Toyota. I have had my oil changed by Xpress Lube for several years. Recently they installed the wrong filter on my car. The oil filter literally fell off the car after driving several miles. Although the owner Dave Bennett declined to help my wife who was stranded on the highway due to lack of time he found the time to look in the bushes for filter. When he found the filter he refused to return my property to me. He claimed the filter must have been defective therefore he had no liability. Bosch the manufacturer of the filter explained why the filter fell off and said that they specifically do not allow such a substitution. Mr. Bennett declined requests to refund me the cost of the oil change and road service charges. He has only offered to have the engine externally inspected by his friend at a local shop. Bosch has recommended an exhaustive internal inspection of the engine due to loss of oil when the filter fell off.