repair work

The service person Kenneth Bovain writes up work orders and tells you no work will be done until he calls you for the mechanics findings and what the warranty coverage carrier covers first then totally denies entire agreement expressed, insists you agreed to the service, tells you he will call then will never call you on mechanic check status of your work order, took me 6 phone calls and 2 days to get him to tell me that my car is now being checked by mechanic then tells me warranty does not cover this and that so I must pay up and completely fabricates that I agreed to do oil change which I never did unless covered by warranty then gets so arrogant, condescending, screams you down like a woman refusing to even listen or let the customer put in one sentence totally unprofessional and lacking any shred of customer service etiquette, a total reflection of this entire establishment and how they conduct business. Will never ever go back to this shoddy business establishment. I would rather drive across state lines to get to another cadillac repair place than set foot EVER on this place. Take your business elsewhere people. This business establishment even thinks that the public side walk is their private domain to block with their car inventories forcing pedestrians and wheelchair bound people to step out onto the busy dangerous service roadway just to pass through endangering their own life and limbs. Shameless crooks!