Lanes Automotive located at 1850 Danby Road in Ithaca, NY services vehicles for AC and Heating Repair. Call (607) 272-0852 to book an appointment or to hear more about the services of Lanes Automotive.

Lanes Automotive Reviews

1
inspection
August 08, 2012 | Kristine | Visited, over a year
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I have 2 separate issues with Lanes. Both involing an inspection.  The first was approx 3 years ago.  I was misquoted on a seal leak.  When I came in to pick my car up the price was double what they had told me.  They had also charged me for 2 inspection fee's.  After repeatedly going over this with the Owners wife...incredibly rude...they reduced the price.

This time I was told I needed 4 neew tires. Fine.  When asked if the tire price included mounting and balancing I was told yes.  We also dropped off a tirre that we had patched about a month ago to be repaired because the patch didn't hold.  Once in the door the owners daughter Jess immediately stated that the patch was not theirs and that we didn't get it done there.  In disbelief of course my husband and I were upset.  She put her hand in my face and told me she was calling her dad.  Fine.  Then we see they charged for the mounting and balancing.  When that was brought up she denied ever telling me that was part of the tire quote.  The daughter proceeded to make several more rude and unprofessional comments.  

I am appalled at the service, I am appalled at the fact that they don't have a record of the tire patch. I am appalled that ONCE AGAIN they tried to rip us off.  We have 4 cars and we will NEVER go back to them again.  I donnot recommend them for their service, personalities, or pricing.
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I have 2 separate issues with Lanes. Both involing an inspection. The first was approx 3 years ago. I was misquoted on a seal leak. When I came in to pick my car up the price was double what they had told me. They had also charged me for 2 inspection fee's. After repeatedly going over this with the Owners wife...incredibly rude...they reduced the price. This time I was told I needed 4 neew tires. Fine. When asked if the tire price included mounting and balancing I was told yes. We also dropped off a tirre that we had patched about a month ago to be repaired because the patch didn't hold. Once in the door the owners daughter Jess immediately stated that the patch was not theirs and that we didn't get it done there. In disbelief of course my husband and I were upset. She put her hand in my face and told me she was calling her dad. Fine. Then we see they charged for the mounting and balancing. When that was brought up she denied ever telling me that was part of the tire quote. The daughter proceeded to make several more rude and unprofessional comments. I am appalled at the service, I am appalled at the fact that they don't have a record of the tire patch. I am appalled that ONCE AGAIN they tried to rip us off. We have 4 cars and we will NEVER go back to them again. I donnot recommend them for their service, personalities, or pricing.