New Life Auto Detailing
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About us
Services offered
Car Detailing,
Interior Cleaning,
Makes this shop works with
Chevrolet,
Ford,
Honda,
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Overall rating
Overall rating based on 11 reviews
11 reviews for New Life Auto Detailing
Anonymous
·
October 22, 2014 at 12:50 PM
Scheduled Detail was not performed
Daniel Taylor is responsible for New Life Auto Detailing and On the Spot Mobile Detailing Service. Both Shell businesses are addressed at 4110 Colonel Glenn Hwy in Beavercreek, Ohio. Both web addresses come back to Mr. Taylor. Mr. Taylor's business, not surprisingly, has an "F" rating with the BBB for "Unresolved Complaints." Mr. Taylor is no longer eligible to advertise his services through "Living Social" as well for unethical business practices and non-compliance with their business practices. My exposure to Mr. Taylor was through "Living Social." Offered a mobile detail and was to come to my work site to perform the service. After being one hour late for his scheduled arrival, I called Mr. Taylor he claimed to be running a couple of hours behind (at 09:00 AM?) and said he would have to reschedule. The only open appointment, he claimed was almost three weeks in the future. Having already paid, I told him that would be okay. When I asked him why he had not called when he realized he would be a couple hours late, he replied, he was just busy. Several minutes after I got off the phone with Mr. Taylor, he called me back and started asking questions about my vehicle. This information had been submitted at the time of my appointment scheduling. When I told him It was a SUV, he said “oh, that's going to take extra time”. I told him that I'd paid an additional fee, since it was an SUV. He said yea, but I hadn’t figured that into the job? He then asked if I had animals. I said that I had a dog but he'd not been in the vehicle for over 6 months and the vehicle had since been detailed. Mr. Taylor replied, yea, well that is going to cost another $30. due to the additional time involved with the cleaning. I told Mr. Taylor that there was no mention of additional fees associated with pet hair removal (as of today’s date, there is still no reference)and again, my dog had not been in the vehicle since having been last detailed. Mr. Taylor again said there would be an additional $30. fee. At this point, it was obvious that Mr. Taylor, since he'd already been paid by "Living Social" was not interested in completing the detail, without gouging for an unadvertised, extra fee. I contacted Living Social’s customer service with my complaint. They said that Mr. Taylor had violated their business rules by not contacting me 48 hours prior to the appointment if he was unable to keep his scheduled appointment and issued my account a credit for the amount paid. After I got off the phone with Living Social (less than 30 minutes)I had a friend call Mr. Taylor for a detail appointment. Mr. Taylor told my friend that he could detail her vehicle first thing the following morning. This is after he'd just told me that he was booked solid for the next three weeks? he then went on to quote my friend a price that was higher than what was advertised on his website. When confronted about the different price, Mr. Taylor offered the lower price. When my friend told Mr. Taylor that she would have to check her schedule and call him back to schedule the appointment, Mr. Taylor told her that the price would be $30. dollars more if she called back. My friend told Mr. Taylor that she did not appreciate his high pressure sales approach. Mr. Taylor then told her that he was not using high pressure sales tactics. When my friend told him that raising the price $30. if she didn't schedule right then was in her opinion, a pressure tactic. Mr. Taylor's response? I don't really care what you think. Wow. I called Mr. Taylor back as soon as my friend got off the phone with him. When I asked why he told my friend that he could get her in the following morning, yet told me that he was booked solid for three weeks? Mr. Taylor became VERY unprofessional and used profanity. I informed Mr. Taylor that I had contacted Living Social who issued a refund. I also informed him that Living Social said that he had violated their business practices and would not be able to advertise with them in the future and that I considered his business conduct to be very unprofessional. I informed Mr. Taylor that I intended to give his business(s) negative reviews so that other potential customers wouldn't be scammed. Again, Mr. Taylor resorted to profanity and said he didn't care what I did. Bottom line, Mr. Taylor's "F" BBB rating speaks for itself. Steer clear of this unethical shyster and his alleged business...
Anonymous
·
April 19, 2014 at 1:21 PM
NO SERVICE.
Bought the deal from LivingSocial December 30 2013. A few days later called the merchant, he said he did not do detailing during the winter and would start again in March. On March 10 I called, and the appointment was set for April 12 with the agreement that I would transport my car to his location. I did have some trouble finding the location as it is not as his website states. (Note that his website is under a different name as well, New Life Auto Detailing.) Finally got hold of him and he had "hurt his leg" (though never called me to reschedule) and re-scheduled for April 19 (today). Showed up today, no one there. Texted to let him know I was there. No response for over half an hour. During that time the owner of the location showed up and knew the guy's name (Daniel Taylor) and explained that this had happened a lot. Also discovered there were a lot of complaints here about him not living up to bargain and demanding more money. At this point I am leery of allowing him access to my car. When I let him know via text that I would not be requiring his services, first he told me he was closed this weekend, then that he ONLY did mobile appointments, then that he had moved from the location, then that he hadn't done drop off appointments in years, then drop offs were only for car dealers... Then he offered me a refund through LivingSocial, then he offered me a free detail "for next time". Unfortunately, my first thought to not let anyone else drive my vehicle has turned out to be spot-on.
Anonymous
·
June 11, 2013 at 1:49 PM
"detailing"
STAY AWAY!!! Purchased a truck & auto detail through Living Social - the coupons expire 6/19/13. About 2 months ago I called and got an appointment for the truck, knowing we would have to leave it and pick it up later in the day. So we dropped it off at the appointed time of 10 AM and returned at 5 PM to pick it up. When we dropped it off the "lot" was filled with cars and people cleaning them - but when we returned to pick it up it was the only one there - being "washed" by a single young man. We arrived at 5 PM, but he said he still had some work to do on it and that we should return at 5:30 - which we did. It is very obvious that this young man did a half-hearted job in that 30 minutes. I don't know why our vehicle was left till the absolute end of the day, but the wheels didn't get done, the roof, the bed of the truck had not been touched. As in other reviews here we were told we had to pay more for a tip BEFORE any work would be done - VERY UNPROFESSIONAL!! Because I still have a coupon for the car I reluctantly called for another appointment today only to find the number is no longer in service!! Now I will contact Living Social.
Anonymous
·
April 30, 2013 at 2:48 PM
NONE!
STAY AWAY!! Incredibly rude, vulgar and unprofessional. I just filed a complain with the Better Business Burea in order for other consumers to be aware. Here is the complaint I filed: Complaint Description: Owner was extremely rude, using fowl language when trying to use a Groupon bought in 10/2012 after he personally instructed to call in Spring 2013. I contacted Dan Taylor of New Life Auto Detailing in October of 2012 in order to redeem a Groupon he advertised. I had purchased 2 Groupons for auto detailing. It took approximately 3 weeks for me to get in touch with him initially. Once I got in touch with him, he stated that he was too busy to schedule with me and asked that I call back in the Spring, stating that he would honor the Groupon then. I then called back in the Spring (April 30th). He was extremely rude and stated that the Groupon had expired on April 10th. I acknowledged that it had expired however it was very cold early in the month (even snowing) and he had stated in the fall he would honor it in the Spring, which it clearly was. He went on to state that it was now Summer!? Then he began to sarcastically barade me by asking if I wanted him to work for free. I tried to state to him that the Groupons state that you can always redeem the value you paid for the promotion at the provider. It is supposed to only be the promotional value that expires. He then began to curse prefusely, stating f*&$ you, go f%$# yourself among other things. I told him that is no way to run a business and he began stating that he was going to kick my ass. I did nothing to antagonize this man (Dan Taylor); I was simply following his request made in the fall. Luckily, Groupon was very gracoius and aggreed to refund my cost and anyone else that had bought this deal from New Life Auto Detailing. I only want other consumers in the Miami Valley to know about this experience and take heed. Your Desired Resolution: I am not seeking a settlement. I do not intend to do business w
Anonymous
·
April 9, 2013 at 1:38 PM
Car detailing
I purchased a groupon for this service. I've tried scheduling a appt with this company multiple times with no success. When I call, the person that answers always tells me to call back on a certain day and he would try to get me in. I'd call back that day and there was always a excuse as to why he couldn't do it that day. This happened every time I called. I tried at least 3 or 4 times. The final time I called I expressed my frustration of not being able to schedule a appt and he reacted with profanity. Very dissatisfied. Read the other reviews. It is all true. You can tell from the review that Daniel himself wrote, he is very uneducated. I'm very surprised he is even close to having a business at all. Beware. Would never trust him with my car.
Anonymous
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March 14, 2013 at 6:53 PM
Holy crap
Tried to haggle prices with me on the phone when the Web site says a price clear as day. Apparently 'He can afford to turn customers away.' I figured he was saying this to scam me as he tried to tell me they don't do interior only (contrary to what the site says) but... He'd do it anyway if I paid significantly more. Pft, no. He also kept trying to push the free pick up and delivery service. Me thinks he doesn't want folks seeing the 'shop'. Also sounded very unprofessional... But judging from his (shot in foot) comment above it is a combination of unprofessional and uneducated. Stay far far away. Ironically, I was getting my moms car detailed for her as a nice surprise for her coming home from yet another deployment. But she'd never dream of waving her many sacrifices and accomplishments in someones face for personal gain. Vets like this give members and retirees a bad name.
Anonymous
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December 5, 2012 at 10:06 AM
Auto/Car Detailing
WOW! BUYER BEWARE!! I purchased a Groupon to use at New Life Auto Detailing (Daniel Taylor) in Beavercreek (which turned out to not be the true location since June, 2012). Upon calling and trying to schedule, I found that this gentleman does NOT work out of a shop any longer, but works on the side of the road in an unoccupied parking lot. I was told to just leave my car with the keys under the mat and when he got there with his "mobile unit" he would perform the detail . . . YEA, OK -- who would do that? I was also told that in addition to the already paid Groupon I would owe him an additional $35.50 for gratuity and tax. When questioning this 'gentleman's' business and professionalism, he became very angry and informed me of his military veteran status and how disrespectful to question a military vet. I informed Mr. Taylor that I would like to just cancel my appointment and go elsewhere. At this point he continued to argue with me and told me I 'owed' it to the United States military to use the services of a retired vet over anyone else and that I was un-American! I told Mr. Taylor to "have a nice day" and hung up to call Groupon and file a complaint. WHAT A SCAM THIS GUY IS TRYING TO PULL!! If you have any doubt, read the previous complaints and the “not-so-professional” response from Mr. Taylor! BEWARE!
Anonymous
·
November 24, 2012 at 4:38 PM
Car detailing
We hired Daniel Taylor of New Life Auto Detailing to detail our sedan. He was an hour and forty five minutes late picking up our car and 45 minutes late bringing it back. We paid him $100 to detail the inside and outside of our car. The floor mat was soaking wet, there were many areas that were not cleaned such as the carpet, dash board, door handles, visor mirror, and cup holders. If it wasn't accessible by a quick sweep of a rag, he didn't clean it. There were areas where a greasy solution was sprayed on and wasn't wiped off. The deck/dash/platform in the rear wasn't vacuumed, there were still dead bugs laying there. If you would like insight as to what you'll be dealing with if you call him, just read his response on the page. He's completely unprofessional, has poor communication skills, is unable to take responsibility for his actions and doesn't put the customer first. If you choose to give him a try you risk losing your money, having a car that is barely cleaner than when you handed over the keys and 1/8 less gas in the tank.
Anonymous
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November 20, 2012 at 8:37 AM
owner
to the two people that wrote lies. let me explane it simple. the beaver creek store does not have a garage. thank your city beaver creek saying i wasnt zone for a garage, and am not aloud to sell all so cars there no more but can clean cars. so i had to brick the garage up and now am turning it into a kricket store and a detail shop. u cant clean cars in the winter with no garage. i all so have two mobile detail trucks now. the trucks come to u now. last of all we all so have a store in miamisburg 811 south main streat. let me make it simple i have the rite not to refund your money or give u enother apoinment when u cancle not one time but two times. u made me loose money two times. so dont expect me to be mr nice guy when i have to call and remind u to come for your apointment. thanks but know thanks
Anonymous
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October 19, 2012 at 12:05 PM
Detailing
Was told to "kiss his butt" while scheduling an appointment - lots of places to get a car cleaned without drama - choose one of those. NOT this place.
Anonymous
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June 5, 2012 at 9:34 AM
Car Detailing
I called to make an appointment with this guy to detail my car. He was shady from the START!! He had a business on Colonel Glenn, which I recently discovered is now closed, but he says he still "operates" out of that location, and another someplace else. He'll try to get you to meet him somewhere, then he'll take your car to some nondescipt location. When I cancelled the appointment (less than 10 minutes later due to a schedule conflict) he gave me a barrage of questions and wouldn't let me hang up. Then, I received a harrassing text message on my phone about "not being truthful". C-R-A-Z-Y!! I later found out many people have had issues with him and his work. DO. NOT. CALL. HIM.