Ticket To Ride

I financed a 2007 Dodge Caliber for a total with finance fees, tags and taxes of $12,729.70 on 06/14/2015. Since the date of purchase the vehicle has been in the shop 4 different times within 30 days for repairs.  I have kept a list of service records to show. The second time my car had to come back into their shop, I was taken to Hertz rental car by one of their employees who at the time stated to me that the Caliber should have never been sold in the condition it was in and he told them that. Since I figured Ticket to Ride (The Finance Store aka Ticket To Ride)  was putting me in a rental car so that I could still commute to work I assumed they were trying to rectify the situation only to find out upon returning the rental car that they were also making me financially responsible for that. During the time I had the rental car I was pulled over by Lancaster City and Manheim Township Police who stated the rental car was reported stolen, fortunate enough it turned out to be a mistake on the part of Hertz rental car and due to the bad experience Hertz decided to not charge me for the rental car. Since this incident my car has gone back to the shop 3 additional times. I have been able to drive the car maybe 15 days out of the time I have had the car and paid $1600 as a down payment and $195 bi weekly in a car payment. After communicating my concerns about the vehicle I asked the company to rectify the situation by putting me in a dependable, mechanically sound vehicle or nullify the sale altogether. They declined to put me in another vehicle but agreed that I could return the car with no financial obligation/or credit reporting and get my deposit back but it would have to be done in 24 to 48 hours of our conversation. Our conversation took place Thursday August 6, 2015 and I returned the vehicle Friday August 7, 2015. Since then they have refused to refund my $1600 deposit the loan still shows on my credit as an open loan. I am at a loss of what to do since I was clearly taken advantage of.  

My name is Alexandra and I had financed a Chrysler Minivan on March of 2011. It has only been 6 months since I purchased the vehicle. The van is a 2001 and it was sold to me for 10,3000.00 plus 4000.00 in interest. One month after purchasing the vehicle. engine light turned on. Five month later, van starting overheating. I also paid for a one year warranty so when I took the vehicle to get looked at, Ticket to Ride stated that it was going to be 30 dollars just to look at the vehicle. Then they said that depending on what the problem is, it might not be covered by the warranty.. I then decided to speak to a supervisor. Vince the Sales Manager at the location on Manheim Pike in Lancaster Pa. He was very rude and disrespectful. I was trying to explain to him what was going on and he kept interrupting me. I asked him to please let me finish speaking and he said, "Only if I said something intelligent." I could not believe the poor customer service provided. I felt as if because I am hispanic that is why I was treated that way. I am a customer that makes monthly payment of 350.00 on a 2001 vehicle and they treated me like a bum on the streets. On top of it all I am 8 months pregnant and the SALES MANAGER spoke to me as if I came from another planet. I just want the world to know, never purchase a vehicle thru ticket to ride. They are out to get your money. They do not care about the customers. To me it is a learning experience but I want everyone to be aware.