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I was getting some unusual noise from the vehicle so I asked my wife to take it to Scott's Tune-up monday morning. They asked her to take the friday appointment. My wife asked the person to call me on my cell to explain it to me. Later when I called the shop, a lady picked up the phone and then complained that I took my vehicle without an appointment. I explained that the problem occured sunday evening and it was an unusual sound and that is why my wife took it to shop rather than drive it around not knowing what the problem is. This does not mean she wanted the mechanic to leave all other cars and fix hers. I have been to Midas, NTB, Lebzelter's and lot of other garages during an emergency and no garages behave like this. The lady still kept on pointing out that I took the vehicle without appointment. So my conclusion.. If you want a regular oil change.. go to them with an appointment. BUT DO NOT GO TO THEM IF YOU HAVE URGENT NEED. IT IS A WASTE OF TIME AND WITH THAT KIND OF BEHAVIOUR. I WOULD NEVER GO TO THEM AGAIN.