Alignment service near Bristol, TN

He won my business about 4 years ago and I keep bringing him more, with good reason. I've been able to count on Chip and team to keep my car going. He stands behind his work and you can count on him to not lead you astray or feed you a line. I have sent my mother to him several times, now, if that can tell you anything! I think of him as extended family and also value his work. Chip, Donnie, Scott, and all are the guys you want for your auto repair.

I take all 3 of my vehicles here for service and repairs. Always a pleasure and it's a great feeling to know I don't have to worry about the service I receive. They really are top notch in the Tri-Cities. You can't go wrong using Miller Tire. Michael Hardin

Chris is a good friend and does the best work on my vehicles. Does whatever it takes to do the job right and testing things on my car no halfway no rigging things to get by job done right, working after hours for people to get your car finished on time you need it. If you need a car done right Chris is the best in the county to get it done for you goes the extra mile for his people to help you out. Doesn't care what the job is on your vehicle Chris can get it done for the right price. Chris and his dad and his uncle worked on my dads vehicle years ago before my dad past away has all ways had super service done on vehicles. I would STRONGLY recommend 100% percent to take your vehicles to Chris Riffey's to worked on job done right!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I take my truck and vet here for service. I highly recommend them.

I arrived at Sam Snead tire on Saturday July 29 to inquire about repair of a bent Axel on my 1997 Lincoln Town car limousine. Upon my arrival 3 " mechanics" began to inspect, touch and attempt to open the rear passenger doors to the limo in the fashion of having never seen one before. Time being an issue, and no one asking how they could help I gained their attention and asked if they could repair the issue. At that point a "supervisor" came out an I informed him of the issue. He said " I'll have to order the parts but we can do it". I agreed to let him repair the issue and he replied " I'll order the parts if you promise to return on Monday at 12pm when the parts arrive", I agreed. I return to the Walmart in Bristol and stay in the limo until Monday. I arrived Monday around 8am and the employees began to disassemble the rear components of the car in preparation for the arriving parts. 12pm rolls around and no parts, 3:30-4:00 pm parts arrive. They ordered the WRONG Axle! I am told excuses about who's to blame and I calmly and politely told them " I understand , let's just get it done". They say another 2 days for the parts that will arrive at 12pm, I responded " around 3:30 or 4?" Mechanic responded " No, 12pm" as I know very well he can't make promises for Fed ex. At this point I can no longer stay in my limousine as it is on Jack's and must get a hotel room. I return 2 days later at 11am in anticipation of the parts arrival, 12pm no parts! They arrive at 3:40 pm as I said they would. Again WRONG Axle!!!!! They sent the old Axel to a local machine shop to be refurbished and cancelled delivery of the proper Axel " he will work on it tonight and it will be done tomorrow"I return to the hotel. I return at 11am on Friday August 4th, no Axel, I wait until 4:15 pm closing time at 5 and the business will be closed all weekend , the manager says " we are going to stay late for this". Obvious to me that this is not going to get done I began to explore my options as I had no more cash for hotel or food. I had them call the owner Allen Hearl to ask if he could help me with accommodateons until the repair is complete, as every promise made by staff had been broken I could no longer put trust into anymore deadlines stated by his staff. I was told by Allen Hearl " I've lost money by having your car in one of my bays, I've had to turn away business, Definitely not the case at all as I have been in the lobby for 6 hours a day for 4 days looking at their job board. I said to him I need access to my vehicle over the weekend, He had his staff roll my limo out of the bay with No Rear tires put on Jack's stands and lay all parts and tires outside in the rain, EXCEPT my Axel , manager shuts door as all staff goes home at 5:05 ( remember staying late??) With their heads down in shame as I drag my suitcase in the rain a mile to the nearest hotel. I have never had or heard of a business treating a coustumer like this. I am now in the hotel that I can't afford to spend another 3 days stranded.

Wrong shop josh....never serviced a honda for speedo in2 weeks for crazy $600! Please be more careful on reviews! Ask any one we are fast quality repairs at a fair price in 3 days or less....mostly same day service!

Took my car to these people drove it their,said it had a blown head gasket and would fix it,after 2 months with nothing done to it was told to take it away and THEY DONE MORE DAMAGE TO IT!!! Had to have it towed to another shop these people will cost you more money. STAY AWAY FROM THEM..!!!!

I have taken my Kia Sportage to Ponder only a few times.Both times the people have treated me kindly and the work has been great. They have given me a ride back to my home each time. This last time the repairs on my vehicle were much more than I had expected and Bob told me about the NAPA 6 months no interest credit card which helped me with the cost. Melissa was extremely helpful when it was discovered that some of the repairs were caused by something that had been done by the previous repair shop that did work on my engine. She took it upon herself to contact the other shop and work with them on the cost which saved me $300. This was such a gift to me and I am totally grateful for this. I will continue to take my Kia to Ponder and will be a lifelong customer. Thank you so very much Ponder Auto Repair for going beyond the call of duty and your excellent customer service and great work. My Kia has never felt better. Shelia M. Johnson City, TN

Bought 4 tires last June. Within 2 weeks, one tire became warped. Took the van back, and they claimed to fix the problem. No luck. This same scenario occurred 5 times. FIVE TIMES. They blamed alignment (though they aligned the vehicle twice). Never once did they offer to replace their defective product. Please note: I am speaking specifically of Hayworth in Johnson City. The other locations may be fine. But...Hayworth in JC will not stand by their product. They will deny and blame until you're too frustrated to deal with them anymore. Avoid Hayworth Tire JC at all costs.